“Swansons has a REALLY WEIRD WAY of processing orders. Meaning they don't even put a hold on the money for 24-48 hours THEN they charge shipping SEPARATELY 2-3 days later when they finally ship the order. Oh and good luck getting the order refunded after they've overdrafted your account by charging at weird times, they'll 100% blame the banks and you'll be lucky you get anything back at all. Still waiting on what I thought would be a FULL refund but customer service says is only ten bucks (not my whole purchase) and swears they've already issued despite it not being in my bank. 100% sure they're crooks and I'll be telling everyone I know not to trust them.”
“Ordered product 12/28/23 1/5/24 still waiting. For a company that is about health and wellness, they should have a better shipping partner. Plus they asked for a review before product arrives.”
“I received vitamins/supplements that are 3 months away from their expiry date and when I contacted the customer service I was told that I had to return the items at my own expense and I would not be refunded the initial shipping cost either. They blamed me for ordering multiple bottles from them and said I should have asked them about the expiry date before ordering. They have a separate page for stuff that is surplus/close to expiry that is discounted and what I ordered was not listed there (and was at full price)”
