“Swansons has a REALLY WEIRD WAY of processing orders. Meaning they don't even put a hold on the money for 24-48 hours THEN they charge shipping SEPARATELY 2-3 days later when they finally ship the order. Oh and good luck getting the order refunded after they've overdrafted your account by charging at weird times, they'll 100% blame the banks and you'll be lucky you get anything back at all. Still waiting on what I thought would be a FULL refund but customer service says is only ten bucks (not my whole purchase) and swears they've already issued despite it not being in my bank. 100% sure they're crooks and I'll be telling everyone I know not to trust them.”
“very slow shipping. Vitamins shipped right away and Fed EX kept the package over a week and one distribution center. FED EX SHIPPING ECONOMY SUCKS. Switching to Vitacost.com”
“Ordered product 12/28/23 1/5/24 still waiting. For a company that is about health and wellness, they should have a better shipping partner. Plus they asked for a review before product arrives.”
“1. "40% off most products".. didn't work, even when product was not in the exceptions list...
2. Shop Runner doesn't work..
3. When ordering liquids, the liquids are not packed in a padded bag, so if they break.. you're on your own.
4. When notifying customer service and pleading for a replacement that this time should be packed properly, they send the replacement.. packed just the way they did before. Luckily this time the liquids weren't all over the place...”
“Swanson Vitamines is very helpful when filling orders on the telephone, delivers promptly and the prices are reasonable.. Getting ready to place another order.”
“I received vitamins/supplements that are 3 months away from their expiry date and when I contacted the customer service I was told that I had to return the items at my own expense and I would not be refunded the initial shipping cost either. They blamed me for ordering multiple bottles from them and said I should have asked them about the expiry date before ordering. They have a separate page for stuff that is surplus/close to expiry that is discounted and what I ordered was not listed there (and was at full price)”
