“It looks made of cheep plastic.
Lights on the sides are not parallel.
Wheels and standing pads are showing a bit of use.
It came partially charged. Even the plastic bag the board was packed in it was broken.
It was Obvious that the box was open before.
No brand written anywhere on the board.
I'm really concerned that I've been lied about the Samsung batteries inside as well.
I think instead of a Swegwey product I bought a fake one.
Too late now, as I bought it as an emergency. I run out of time to fight for this and I don't have another £350 to buy what I intended..... But not too late to get in contact with trading standards!
The delivery was ok. I get the service I paid for!
All I can say is:
Never again”
Hi Daniel,
Thanks for your review. Please don't hesitate to contact our customer service team on 01142816240 who will fix any issues you have with the product.
Best,
Laura @ SWEGWAY
“Paid for next day delivery and didn't receive it the next day I ordered the sky blue plus 1 with Bluetooth and light to only receive it and it wasn't sky blue it's was dark blue very diserpointed ???????? paid £392 for it as well so expected to receive exactly what I ordered and didn't have time to change it over and went threw enough to receive it in the first place it's classed as false advertisement printing what colour it is and then to get it and it's nowhere near the same very very diserpointed”
“Swegway battery only lasting approx 1 hour after a full charge. Unable to connect the bluetooth and unable to activate the pro mode and therefore unable to take it anywhere near 15 km/h as advertised. Manual gives no instructions. Disappointed as a friend has a classic over year old and battery lasting 4 hours + and goes the same speed and cost half the amount. Awaiting call back from technical support team.”
“I bought my 12 yr old a swegaway from here for his birthday 6 weeks ago, He has had it in his possession for 3 of these weeks as it was sent back after 2 weeks, received it back 1 week later only for it to break again!!!!!!
It is currently in the workshop and i am no further forward as to what is going on with it!!!!
In the meantime i have a very disappointed 12 year old who's friends are all running around with there swegways(none of them got there swegways from here!!!!)”
“I bought a swegway for my daughters birthday,the charger blew up after one charge,I've emailed them to no response,I've delayed writing this review because I genuinely don't like complaining, but after 5 days the customer service is terrible.”
“We ordered a swegway 6 days before our sons birthday and paid extra for 3 day delivery to ensure we had it in plenty of time. When it didn't arrive on the day we expected we contacted them by email to ask where it was and explained that we needed it before our sons birthday and we received an email back telling us they had refunded the delivery fee and that we would not be getting the swegway until his birthday. There was no apology, explanation or attempts to rectify the situation. We therefore had to explain to our son that his present had not been delivered. Very poor customer service which would prevent me buying from them again and I would recommend that anyone ordering from them does so well in advance to avoid being in the same situation as us. The swegway seems to be of good quality and my son was very pleased with it when it eventually arrived.”
“THE SWEGWAY WAS DELIVERED VERY FAST BUT WHEN IT BECAME FAULTY I HAVE NOW BEEN WAITING 2 DAYS FOR IT TO BE COLLECTED FOR REPAIR.MY SON IS VERY UPSET ABOUT THIS NOT HAPPY AT ALL FEEL VERY LET DOWN.”
“You have requested a review before you have despatched the goods. At this stage I can only conclude my rating is VERY POOR asT the product has not been provided.
Having now received the Swegway my review is upgraded to POOR due to
1. The WARRANTY CARD was not included within the package. Please provide the Warranty Card.
2. The USER MANUAL is written in 'chinglish' and, in parts, incomprehensible
3. The USER MANUAL refers to Model S2-15, 52-15 and SI-15. Please advise which model has been provided.
4. The USER MANUAL states 'when driving S2-15, do not divert your attention, such as aswering phone, LISTENING TO MUSIC doing other things. Why then is a WIFI Loudspeaker fitted?
Please provide the WARRANTY CARD.
Peter Bates”
“So far my boy had his swegway 3 hours and one of the lights didn't work I reported it via the help on line but nobody answered me so now I've had to make 2 phone calls to sort it out. Then a further 3 phone calls chasing a label for the returns package that they didn't bother sending. They have collected it now but because of the bank holidays my son is now without for at least a week as they are going to repair rather than just exchange. I thought goods when first purchased had to be in full working order and fit for purpose. Obviously this company do not abide by trading standards!”
We apologise for any inconvenience , We at Swegway have resolved any issue and should have received our replacement board , if you have anymore problems please feel free to contact us on 08001577406.
