“Poor communication, late delivery and no bag as advertised. But 11 year old daughter is over the moon with her Swegway. Finally arrived... good working order and good value for money.”
“Service was okay. Think the store could do with prices clearly shown to make customer experience easier.
Swegway seems fine but key fob didn't work and had to be replaced.”
“Goods ordered easily and arrived on time, was supposed to come with a bag. This didn't arrive so emailed them said would get back in 48 hours still not heard”
“The Swegway itself is perfect. No problems. However I ordered the chrome gold paid for. Great! Next day delivery ... however 2 days later nothing.. emailed the company worried. They rang me to say that colour was no longer in stock! So had to choose another colour. Son was a little disappointed. I had paid extra for the Bluetooth and carry bag. So the next day Swegway came Bluetooth fine but where was the bag? ... exactly another phone call had to be made. So a little disappointed really. 3 days down the line all going out my way chasing things up received Swegway now waiting for the bag which isn't really a problem. Just a little disappointing as I could have ordered the colour I wanted off a different site if it would have stated out of stock on this one. Thanks. Hope this helps.”
“The side light covers fall off the moment you have your first bump, charging point has become very loose and the charger has now had to be replaced
Should be much better quality for the pro”
“I was happy with the very quick delivery but was disappointed that I thought the one that I ordered was with blue tooth and a bag it is for my daughters birthday on Monday 13th she won't be very happy 😔”
“I'm happy with the Segway but I ordered one with Bluetooth and a bag but it doesn't have either it's to much hassle to send back and my son wanted to play with it so will just keep it. Still looks good but will keep the box so I can take it places.”
“The Product was 100% perfect. Unfortunately the courier that they use is very awful and lied about trying to delivering my parcel as the driver didn't show up when I had been waiting all day. My delivery was delayed by 2 days even thought I had paid for express delivery and I don't think this is exceptable”
Thank you very much for the feedback. It has been passed onto the customer service team and it is much appreciated. We apologise for your delayed delivery these things do happen with courier companies and we do apologise for this. Thanks again for the feedback, it has been noted.
TEAMSWEGWAYS
“The product took around 3+ weeks due to high demand. However, it would have been nice if we would have been informed on the delay. The daughter is happy with the product.”
Thank you very much for your feedback it has been passed onto the customer service team and it is much appreciated. In regards to the delay in your order we do apologise for this and make sure that we send out the products as quick as possible and we are sorry that this wasn't the case with your order. We are extremely happy to hear that your daughter is happy with the product but again apologies for the delay. Thanks again for the feedback.
TEAMSWEGWAYS
“I was totally unimpressed by the fact I did not receive the item until the end of Jan (it was a Christmas gift) and to make matters worse I had to collect it from the courier myself! Bloody disgraceful!”
“I purchased a Swegway for my 10 year old daughter but each time she tries to get on it the Swegway seems to shudder and spin out of control, she has been unable to use since I gave it to her.
Can you please advise how I can get it fixed.
Regards
Scott”
If you have a look on our website, our customer service email address is on there. If you could send us an email in regards to your issue and one of the customer service team shall get back to you immediately.
TEAMSWEGWAYS
“Swegway works good but the sound from the bluetooth speaker is very very poor. Contacted yourself and was asked to email video of problem, which I will do Monday 5th December.”
“We have still not received the correct charger so we can't use the swegway. I have not had a response from your customer services. Please contact me on 0203 598 2016.”
“Buy a Scooter with my credit card through the WorldPay system with transaction number ID # 4508399723 and then tell me that you can pay with the credit card that I have to pay with another system, then I have them with a wire transfer and step Correctly the payment but I have not returned the first payment I made with my credit card.
I am worried that they have not returned the money to my credit card, I hope Swegway's answer to solve this issue.
Thank you”
