“Extremely disappointed with Swell Reptiles. Firstly, make sure you place your order months before you need it, as this is how long it takes for them to fulfil. Secondly, be prepared for items to arrive damaged, never be replaced and receive nothing from them. The customer service is a joke, nobody is helpful or seems to have an answer. I have been told different things by different members or staff. Don't even bother calling them as they won't ever answer. I thought they were a reputable company but I am now convinced they are a scam. I will never be using this company again. They are a disgrace!”
“Awful company. Ordered £65 of frozen food, received no tracking information. A week later my neighbour handed me the box saying the driver had left it outside her door the day before. I've contacted them and they have refused to do anything as apparently it is my fault for missing a delivery in the middle of a week day when I had not received tracking anyway.”
“Worse than terrible. Likely a scam.
Order did not arrive. When inquired I received a series of curt e-mails blaming me. No refund offered.
Money taken and no goods delivered, plus a side order of blaming the customer.”
“I got my first order from swell reptiles today ,wonderful products and excellent all round customer service . very happy and looking forward to becoming regular customer.
thanks again”
“Customer service was sublime. They talked me through lots of products, what they do and the benefits to them, advised on alternatives, gave me a discount for my bulk order and delivery was extremely fast! Will be a very happy and long time customer!”
