“Everything - no communication, everyone you talk to lies. Don't bother leaving multiple messages for manager Dale Jones - he does not return calls. I bought a motor paid for it 19 days ago and no response to my inquiries, noi motor and they obviously don't care about customer service. Call LKQ or any number of suppliers - run from this place it is a joke!”
“They sent out the wrong engine never return my calls to pick it up. Even called them back 5 times and called the shipping company 4 times and nothing but the run around. On top of that the engine they sent was damaged. Called the sales Rep Lisa just to be rudely forwarded mid sentence. This was a $4000 engine that is a literal paperweight!”
“A friend recommended SWEngines and I took his word for it -- I rank this among the top three worst decisions I have ever made, and I don't remember the other two.
One disaster after another.
I completed my order 13 May, 2023. “Thank you for your recent order (Invoice # 417917) from SWEngines.com: 300-77240 2016 Nissan Frontier Engine 4.0L (VIN A, 4th digit, VQ40DE)
We truly value your business”
16 May I received a notification from them the order was being processed and will ship in 7-14 business days.
On 31 May, I received an apology for a “slight delay”.
Finally shipping confirmation on 5 June.
Then I get this on 7 June, “Sent paperwork to the warehouse to get this picked up and they loaded it onto the incorrect truck. Should have it back here in the next few days and then reship out to you, that transit time is 3-4 business days. You should receive this by next week.”
Followed by more reassurances on 12 June, “First and foremost, we want to apologize for having to send another email about a delay with your order. Rest assured, YOUR order is our top priority.”
Then on 19 June “I see this was returned to the warehouse but not sure why they havent given me the ok to reship yet. Ill reach out to my contact in the morning and get this resolved.”
20 June “I got it figured out, pushing this onto the truck today to head your way. Transit times are between 3-5 business days from my estimation.”
FINALLY the engine shows up 9 July.
But guess what – the engine oil cooler is busted as it sits on the shipping container. It is a +$400 OEM part that I find for just over $300 including tax and shipping. I figure no problem SWEngines has a warrantee program. Right? –
On 11 July, I requested that SWEngines simply pay for the replacement oil cooler part. I sent pictures and the invoice for the part from eBay.
Their response on 13 July was, “Please be informed that we will get the engine return. Please get the engine ready for pick up so that return label will be sent to you.” I have to prepare the engine and pay to have it sent back to SWEngines and either request a refund – assuming they acknowledge responsibility – or pay to have a replacement shipped to me. What kind of a warrantee is that??
I cannot count the number of times I called SWEngines trying to get help. I cannot count the number of times I was told the someone would get back to me and never once did.”
“Ordered engine. They swapped it for a different engine. They refused to make it right. Paid $2495, they are willing to refund $891 as long as I send the engine back. So they made $1600 for shipping the incorrect item.”
