SwitchboardFREE Reviews

Name: SwitchboardFREE
Rating: 4.90

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

Questions

Metrics

4.9

Based on 1,064 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service by Hannah”

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Posted 6 years ago

“I spoke with Zoe who was very helpful. Sort my issue out with no problems. Would certainly recommending using this company. Thank you Zoe for your time and patience.”

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Posted 6 years ago

“We have just started using this service and so far we are very impressed. It is intuitive and there is a lot of helpful support to hand.”

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Posted 6 years ago

“Very helpful and transparent with all the fees. Happy customer will continue to recommend them to my clients.”

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Posted 6 years ago

“great customer service”

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Posted 6 years ago

“Easy to use get service.”

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Posted 6 years ago

“Excellent, easy to use service.”

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Posted 6 years ago

“It has its moments but the customer service is second to none and fix any issues ASAP.”

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Posted 6 years ago

“Hannah was more than helpful! Fantastic service!”

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Posted 6 years ago

“Katie McSweeney has been very helpful and I was pleased and happy to speak with her. He has patience and integrity and I will recommend switchboard. Thank you for your help.”

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Posted 6 years ago

“Katie was very helpful & has gone the extra mile in setting up the landline how we want it.”

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Posted 6 years ago

“Excellent service and communication”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“Well...surprisingly, I was told it would cost £12.95 or for 400 minutes of call redirection. Then you added £5 on for the number. So thats an agreed £17.95 this month. I was shocked then when my bank sent another alert taking £24 out of my bank for redirection money when I didn't request it or authorise it. THEN, when paying for the £17.95 they took £19.80, ramping it up some more. What I thought would be a great product is now causing a lot of tension. Very sneaky way of getting more money once you have the card details, which I've had to stop. THEN... I test my number and you take 20p off the credit (£24 which when it appeared, they had took £3 making it £20.80) confused? I am. BUT low and behold, I listened to the message for 10 seconds and they took 40 minutes YES 40 MINUTES off my FREE minutes!!! It wasn't even redirected....so how do you think I'm enjoying this product so far?”

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Posted 6 years ago

“Katie is a pleasure to deal with, very professional and is always very helpful in everything that she does.”

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Posted 6 years ago

“Perfect service as usual.”

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Posted 6 years ago

“Great service, very easy to deal with and really pleased with the outcome. Would defintely recommend.”

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Posted 6 years ago

“Friendly and professional in their approach. Will highly recommend them.”

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Posted 6 years ago

“Staff were all amazing! (Zoe & Katie) are a real credit to your business - smart, switched-on & great listeners. However the system needs work - I came from an industry that is worlds away from Switchboard Free but these days when you buy an app you expect it to work out the box. Not then having to set-up desktop versions for tablets & older phones. The UI in my opinion needs work especially if I was an older customer I'd find it very confusing. Please state up front that the system doesn't work with iPhone 6 and below - it would have saved me weeks of calls with your team. Great, great team & service - disappointing product & ended up having to get refunded.”

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Posted 6 years ago

SwitchboardFREE is rated 4.9 based on 1,064 reviews