“synetiq doncaster is robbery,
i paid within 24 hrs and on line it said no paymetn recived, and wont let me book slot to collect,
complained to head office via chat they confirm the payment but i still could not book.
finally after 3 days we manage to booked, and guess what we got charged, after explaining they still didnt budge, coz they know you stuck with them,
robbers,
shame on synetiq head office, and doncaster branch,”
Hello Kaiyum,
I'm sorry to hear that you were charged holding fees due to your payment not going through, please could you complaints@synetiq.co.uk with your reference number so I can look into this for you.
Many thanks,
SYNETIQ
Hi Greg,
Thank you for your review and I’m sorry to see that you’re not happy with your experience. Please could you complaints@synetiq.co.uk with your issue so I can look into this for you.
Many thanks, Hollie
“very bad experience with the van how it was described and how desappoited I was when I went to collect it , on top of that the receptionist was desrepectful also the wedchat agent "Josh"who refused to carry on chatting after reporting the site isuue I had with the site manager, how sad and appoling it is really !!!
I have to mention that the other agent where okay though thanks to "Taylor" and the rest !!!”
Hello,
Thank you for your review and I’m sorry to see that you’re not happy with your van. Please could you complaints@synetiq.co.uk with your reference number so I can look into this for you.
Many thanks, Hollie
Hi,
Thank you for your review and I’m sorry to see that you’re not happy with your account. Please could you complaints@synetiq.co.uk with your issue so I can look into this for you.
Many thanks, Hollie
“Shambles of a company to deal with. They couldn't email an invoice to the correct address even after being told numerous times. They don't contact you prior to delivery even though you ask. The grade A and B parts are heavily damaged and insult you with a refund. Even their delivery driver agrees on the incompetence and how unprofessional this company is
I wouldn't use this if they were the last spares company going.”
Hi Matt,
Thank you for your review and I’m sorry to see that you’re not happy with your experience with us. Please could you complaints@synetiq.co.uk with your reference number so I can look into this for you.
Many thanks, Hollie
“Vehicle was nothing like described on auction site, not allowed to view car before biding or paying. Vehicle acceptance form not signed, vehicle not removed from site, told them I was not accepting the car, still no refund given as yet, scammers of the highest degree. Do not buy anything from them, you will regret it.”
“complete D-heads, they charge you storage fees on weekends although they are closed. Cars look 10x worse than on pics.
they'll hide any detail they can to make them money.”
“I’d like to leave zero stars if I could, disgusting service and zero interest in rectifying their errors.
Bought a tail light off of eBay, checked the description and all pictures twice and yes it was led lamp just what I needed. Item arrived quite quickly, opened the box and it was a non led lamp.
I used their shocking online chat to be informed it was advertised incorrectly and they didn’t have a replacement, they arranged collection.
1st collection failed because dpd had no barcode to scan.
Online chat, they don’t need a barcode to write the address on the box.
2nd collection failed due to no barcode, advised that Synetiq have set up the correct collection as they just put “label not needed” in addition information.
Online chat, barcode not needed just the address. The dpd driver is wrong.
3rd collection, Failed due to no barcode. The barcode is the job reference number/tracing number.
Online chat, dpd are wrong they don’t need a barcode or job number as they supply it…. YES IF YOU FILL OUT THE DPD COLLECTION CORRECTLY WHICH YOU ARE NOT!!!!
Another collection arranged.
4th collection, FAILED no barcode.
Without the collection set up correctly the parcel would effectively be sat in dpd’s sorting office with then not knowing where it’s going so would end up in the bin = no refund.
Online chat, they don’t need a barcode. WHAT THEY NEED IS YOU MUPPETS TO PROCESS A COLLECTION HOW DPD REQUESTS IT, I’VE SPOKEN TO DPD CUSTOMER SERVICES, THEY CAN SEE THAT YOU CANT SET IT UP CORRECTLY AND I WANT MY REFUND. BECAUSE OF YOUR MESS UP IM BEING MESSED AROUND!!!
5th collection, EUREKA!!! Finally you managed it give yourselves that one gold star I just gave you.
My advise is go to Charles Trent, cheaper and a lot better service.”
“Simply the worst in the salvage market..
No contacts or advisors to call...online chat only..
So effectively they tell you it's accident damaged ( we know that already) ..tell you no more..take poor pictures and expect customers to buy.. HONESTLY KEEP AWAY, DO NOT BUY FROM THEM THEY NEED TO GET THE MESSAGE ... THEIR SYSTEM DOESN'T WORK. THEY ARE NOT CUSTOMER FRIENDLY AT ALL.”
“Very disappointed.
Bought a transit custom. They ask if I wanted it loaded onto my trailer I said no because they pick it up with a forklift. When I got home I had a good look round the van. The sill was creased in 2 PLACES, about 5 inches in width. Same size as a forklift blade! The Ad blue tank was burst due to previous lift with the forklift, directly in line with the crease on the sill.
It has cost me £600 in total to get sorted.”
“Hi everyone be very careful from these auction called syntiq they are a bunch of scammers and crooks if you go to trust pilot you will see how many reviews consumers have left before once again do your home works before you even thinking buying from these scammers”
“Bought a car with ecu missing then was told they had one in stock which I bought finding out it was the one they had taken of the car I had bought DONT BUY OF THESE SCAMMERS”
“Spent time finding the wheel and tyre I needed on their website only to be told that the web site is out of date and they don't have the part. Waste of my time.”
“It’s scam....interested about van tipper and action bidding ended earlier with 6min so I have no chance to fight for this....never use again, Copart it’s much much better”
“Poor poor service. Ordered a part through Ebay on the 3rd with a delivery date of the 8th. On the day I had heard nothing so at around 1pm I tried to contact them only to find that there is no way of phoning them and you have to use live chat (I suspect this is to stop the verbal abuse they would have to take from angry customers over the phone) took a while for the chat to pic up and then the person on the other end said they could find the order even though had given them the order number and asked me if I had any other numbers! after maybe 5 minutes of faffing about I had to cut and paste literally the whole ebay ad information into the chat
Once the order was found I was then told that the part was still on the car and to check back at 3.30 to get tracking info for courier. I tried 3 times between 3,30 and 5pm to contact them and the chats just weren't picked up.
3 days later on the 11th I managed to get hold of someone who told me that the part had been dispatched today and will be here tomorrow. I'd have to write and essay to tell just how much aggravation this has has caused, the part is the wiper motor for my front windscreen window wipers.
DEFINITLY WILL NOT USE AGAIN”
