Sytner Reviews

1.0 Rating 10 Reviews
0 %
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Langston Road,Loughton,Essex,IG10 3UE
Loughton
IG10 3UE

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Anonymous
Anonymous  // 01/01/2019
I bought a BMW M4 Comp online on 31 July 2022 from Sytner Leicester, was told it was in showroom condition and in fact was the centrepiece of there own showroom, travelled from Kent to Leicester to pick it up and to say I was disappointed was an understatement, the car had damage to the front bumper, rear bumper, drivers door, alloy wheels & was dirty, salesman Denil Chauhan had not got the plates ready or filled it up as promised. I had negotiated a £350 discount on a £40k purchase and the discount meant it had to be invoiced on the last day of the month, so sales manager walks over, promises to get the car brought back to Leicester on a low loader, loan me a car, repsray both bumpers completely, touch up the door, have the car professionally valeted by an outside company as their on site detailers we’re not very good apparently, providing I paid for the car that day, foolishly i did ! Sytner put it in writing to say what they would do, subsequently set a collection date of 19th August and a few days later cancelled it saying it was too expensive for them to do what they had promised. They did give me the option of someone driving it to Leicester putting 250 miles on the car for no reason which I turned down, they then asked me to drive for an hour to another Sytner Dealer and they would carry out the work there, again not what we agreed on the contract. I contacted BMW Uk thinking they would intervene but they were as useful as a chocolate teapot. Sytner Leicester have now offered a full refund, I am just awaiting confirmation that all my related costs for the return will be met, I am sure they will send this however, it remains to be seen if they are actually telling the truth this time, the truth and Sytner BMW seems poles apart. Buying a new car should be an occasion to be enjoyed, knowing what I do now I would suggest to anyone reading this that you walk away if the car is not 100% acceptable to you, lies are easy and cheap to the Car dealers.
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Posted 1 year ago
would not buy from sytner group. very poor quality cars very poor preperation very poor customer service
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Posted 2 years ago
Disgraceful customer service. I ordered a brand new car in Jan 2021, waited nearly two years for delivery then they cancelled the contract and just refunded my deposit. If I have to order the same vehicle again I’ll be £10k out of pocket given the price rises since my original order. They just don’t care about customers or contracts!
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Posted 1 year ago
So i thought this was just sytner group merc cheltenham but looks like sytner in carlisle and even ringing mercedez benz themselves have given me the worst customer experience i have ever had in 30+ years of buying stuff, not just cars. There attitude to me as a customer was disgusting to even having one of their salesman gloating on the phone while i was trying to make a complaint. I wish it was just 1 thing that was the issue but everything i have gone to them with each time the customer service was appauling. I will never deal with this organisation again and if i can keep my friends, family and work colleagues away from mercs i will. Yes i know everyone's experience is different and am sure there are loads of happy people but this is my experience and mine alone. 0 out of 10 for customer service..never ever use again...and when they send you reviews around customer service you never ever hear back so whats the point...I was asked to send contact details so they could discuss my issues and never even got back to me.. Appauling service
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Posted 3 years ago
I wouldn't recommend getting a car from your HalifaxLightcliffe branch if their customer services is anything to go by. Goodwill goes a long way
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Posted 5 years ago
Sytner is rated 1.0 based on 10 reviews