“I placed an order on May 6th and my order is still waiting to ship very disappointed. After 11 days I receive an email saying your order has been fulfilled asking for my feedback. I should have went with another website because I would have had the product I paid for already.”
Hello Jessie,
Thank you for your review. We sincerely apologize for the inconvenience you have experienced. According to our records, one of our Customer Support representatives has been assisting you with the package that unfortunately got lost in the mail. This situation was beyond our control, but the supplier promptly shipped a new order, which is currently in transit.
We understand how frustrating this can be and appreciate your patience. Please rest assured that once the issue was brought to our attention, it was addressed immediately.
“Was not happy with product and have yet to receive info about returning item more than a week later. Recurring customer left with no info is disappointing.”
Hello Ryker,
Thank you for your review. We apologize for the delay in your return process. Our suppliers have their own policy procedures, which can sometimes take longer than anticipated. According to our records, your return is in progress, and the return instructions were provided as expected.
We appreciate your patience and understanding during this time.
