“I had an issue with a product. Customer support reached out and solved my concern. I can say that I am happy with their quick attention to make me happy.
Thank you.”
Hello Leopoldo,
We kindly remind you that you're always welcome to reach out to us at this email if you experience any issues with your products. We truly value the opportunity to resolve any concerns and demonstrate our commitment to providing a positive experience and being your trusted choice.
We’ve escalated your case to our management team, and a refund for the light kit has been approved due to the inconvenience.
You will receive a notification once the refund has been processed to your original payment method. Please allow a few business days for the funds to appear in your account.
“I ordered headlights and taillights together with the same address how did my headlights come to the address listed and my taillights went to a completely different location? It wasn’t even a location listed on my order yet the taillights still went to the wrong spot”
Hello Jarrett,
We sincerely apologize for the inconvenience caused. We also noticed that we hadn’t received a claim regarding this issue. If you ever experience any problems with your order, please don’t hesitate to reach out to us at support@tacomabeast.com.
According to our records, a system glitch mistakenly associated an old address from 2020 with your recent order. We’ve identified the issue and will be resending the tail lights to the correct address shortly.
“Terrible lights and awful customer service. Don’t buy anything expensive from this website just go straight to the manufacturer. The response time for customer service is very long, and when they answer you they are very unhelpful. And the return policy for tacoma beast is basically don't look at the box or they wont take it back.”
Hello Noah,
Thank you for your feedback. According to our records, our customer service team responded to you promptly regarding your installation issue, specifically with the wiring. As per our warranty policy, we requested pictures to assess the wiring situation and consult with the supplier to assist with the installation or facilitate an exchange if the incorrect lights were purchased. Unfortunately, we never received these pictures, and instead, you requested a return.
Spyder Auto has a strict return policy, which includes a 20% restocking fee and requires the customer to cover shipping costs if they choose to return a product for personal reasons. Additionally, they require pictures to confirm that the lights are in brand-new condition before approving a return. As a retailer, we must adhere to these policies.
We’re sorry that you are not fully satisfied with our service. If you can provide the requested pictures, we would be happy to assist you further—whether with installation guidance or the return process. Please let us know how you'd like to proceed, and we’ll do our best to help. Thank you!
“Great delivery time from order. Product is what all the hype is about. TACOMABEAST is curating great products for the home-brew installer to purchase.”
