“Super poor customer service. If you need to return your item for any reason that was a shipment mistake on their part. It’s a 20% restock fee and you cover shipping cost.
Just spent over 100 dollars in shipping. Leaves next to nothing in a return. Will not shop here again and will never recommend it.”
Hello Tristan,
Thank you for sharing your feedback. We genuinely value all customer input as it helps us improve our services.
According to our records, you reached out to us after realizing that the incorrect model of lights was selected, rather than due to any shipping delays. We completely understand how frustrating this situation can be and are here to assist wherever possible.
However, we would like to clarify that we are required to adhere to the manufacturer’s return policies. In this case, Spyder Auto applies a 20% restocking fee on all returns without exception. Additionally, our return policy—clearly outlined on our website—must be accepted by all customers prior to completing a purchase. These policies are designed to maintain transparency and fairness for all our valued customers.
Please know that our goal is never to cause inconvenience. We are committed to providing reliable service and are always happy to work with our customers to find the best possible solutions within the framework of these guidelines. If you have any further questions or concerns, please don’t hesitate to reach out.
“Would not order from TacomaBeast ever again. Still waiting on order from December 8 2024 . Only half of my order showed up , still waiting on harnesses”
Hello Aaron,
We're sorry to hear about your experience. According to our records, our customer service team provided you with the pending tracking information for the rest of your order. Please keep in mind that all lead times are estimates and may change due to factors beyond our control.
Rest assured, our suppliers are working diligently to fulfill orders as quickly as possible despite ongoing supply challenges. We appreciate your patience and understanding.
“A little overwhelming at first with all the wires in the box but once I figured out the ones I needed very simple and easy install works great very happy”
Hello Cory,
We're sorry to hear about your experience. Please keep in mind that all lead times are estimates and may change due to factors beyond our control. According to our records, you reached out to us regarding the delays, and unfortunately, the supplier initially provided incorrect tracking information. As soon as we became aware, we worked quickly to get it updated.
Regarding the quality concerns, could you please send us some photos of the issue? We will contact the supplier to address this matter. If the grille has not yet been installed, we can also begin the return process for your order.
Your satisfaction is important to us, and we’d love the opportunity to make things right. We look forward to your response!
Posted 2 months ago
After thorough discussions with our management team and the supplier, we have decided to issue a full refund for your order, no return required. We believe that providing a positive experience for our customers is essential, and we hope you will consider giving us another opportunity in the future.
Thank you for your understanding.
“Great expierence ordereding my suspension kit for my 17 Tacoma. Order was shipped promptly, all the parts arrived in perfect condition. The kit came with excellent instruction for installation. I would not hesitate to order parts from again.”
“Remote starter didn’t work and come to find out one of the wire from the clip was out of the socket not make any connection with the pin, still waiting for a a full refund.”
“Very bad customer service that's likely just AI giving you minimal answers. Phone calls will not be returned, but you will get emails in the middle of the night. Tracking was provided almost 1 month after purchase, and I was then informed that I needed to recieve delivery the next day (I was out of town). This was after several requests for tracking, or even order confirmation, to be given. Part of the order was not included (truck cap arrived, but crossbars did not). A lot of assembly is required for this particular item, which I was unaware of the extent. I had to ask whether the crossbars were omitted or still shipping and finally recieved a reply 3 days later saying yes, they were not shipped. TB was certainly not going to inform me of this. This company is a drop shipper middleman - do your research and find the producer of the parts and save yourself the trouble.”
Hello Jesse,
We’re sorry for any frustration this may have caused. Please know that we make every effort to update delivery times as accurately as possible based on information from our suppliers. Despite ongoing supply chain challenges, our suppliers are working diligently to fulfill orders as quickly as possible.
Regarding your order, the crossbars were shipped separately and have been successfully delivered. Additionally, one of our customer service representatives assisted you in coordinating a revised delivery date with the shipping company. If there’s anything else we can do to help, please don’t hesitate to reach out.
“Would have been 5/5 but one of the covers for the light came broken. Threw away the packaging before reading that it all needed to be included in the pictures to submit back to them. Ended up just ordering one on Amazon for 20 bucks. Other than that, great company, fast shipping!”
“Tacomabeast carries quality and stylish upgrades. I have never had any problems ordering aftermarket upgrades, and every product has been delivered promptly.”
Hello Justin,
We're sorry to hear that you're feeling this way. According to our records, regarding the headlights order you had issues with, we requested photos of the problem to forward to the supplier for technical recommendations. However, we never received a response from you.
Please don't hesitate to reach out and provide the requested pictures so we can proceed with troubleshooting and assist you further. We're here to help!
“Excellent communication when Canada Post went on strike. I was given a choice to deliver elsewhere. Contacted me again to be given the choice to pay a extra shipping. I chose to cancel and wait, my new truck hadn't arrived yet. Re ordered and they were delivered without issue! Thank you TACOMABEAST”
