Hello Koy,
Thank you for your feedback. We sincerely apologize for the delays. Regarding the verification email, this process is in place to help prevent potential scams and identity theft, which have been more prevalent, especially during the holiday season. We appreciate your understanding and are committed to ensuring a secure shopping experience for our customers.
We apologize for the delay in your shipment. Due to the high volume of orders processed during the holiday season, some shipments have experienced delays. We are actively working on improving our shipping system to ensure a smoother experience during peak times. Thank you for your patience and understanding.
Hello Joe,
Thank you for your feedback. Our records show that a customer service representative has been actively assisting you with this matter. To proceed with your warranty claim, we have requested evidence of the defect multiple times, as this is required for the supplier to issue a replacement. While this product is generally of high quality, occasional issues can arise, and we are here to resolve them.
Please provide the requested photos or video, and we will work swiftly to address this inconvenience. Our team has been closely following up on your case to ensure you receive the best possible service—something we take great pride in. We appreciate your cooperation and look forward to resolving this for you.
“3 weeks and still no parts, trash shipping program. I have bought lights twice , worst experience! I wish I could get my money back, I unsubscribed from bs YouTube”
Hello Javier,
Thank you for your feedback. According to our records, the lights you purchased in April 2024 were correct, and the installation inquiry you had at that time was successfully resolved. We always strive to provide exceptional customer service and high-quality products.
Regarding this last order on December 2024, We apologize for the delay in your shipment. Due to the high volume of orders processed during the holiday season, some shipments have experienced delays. We are actively working on improving our shipping system to ensure a smoother experience during peak times.
If you are experiencing any issues, we are happy to assist you, but we kindly ask for respectful communication. We appreciate your business and are here to help.
“So I've come to expect a certain level of fabrication as I build my ultimate adventure vehicle. There seems to always be some modification I have to make to "make it fit". However after watching one youtube and reading the installation instructions for this snokel I was able to install it in less than half a day. Cudos to ARB (something I've never said) and Tacomabeast for being the best tacoma parts store out there! Now lets hit some water crossings!”
“Great online services that keep you informed of every step of your order and delivery process from start to finish. Product was packaged well will good instructions.”
“Amazing Customer Service. I had a minor issue with my order and Natalia was able to resolve the issue and get me the correct item in a very short time.”
