“Looking good for you guys product came in good but it was the wrong product wrong connections even though it was identified for the proper year I received the wrong one and now I'm getting a lot of static on being able to get it returned and getting the proper component”
Hello Arthur,
Thank you for your feedback. We strive to provide the best possible service and would like to clarify the situation.
The product you ordered is a plug-and-play item, easy to install, and according to our records, you confirmed that the incorrect year was selected during purchase: therefore the wrong connections. As part of our standard return policy, we requested pictures to verify the product’s condition. Despite the item being installed, we reached out to the supplier on your behalf to see if a return could still be processed as an exception.
At this time, we are waiting for the required 6-digit code picture from you to proceed with the return instructions. Our customer service team has been attentive and responsive throughout this process, ensuring that we follow the necessary steps to assist you. We kindly ask that you provide the requested information so we can move forward.
We appreciate your cooperation and understanding, as these procedures are in place to ensure a fair resolution for both parties. Please let us know if you need any further clarification.
Hola Edwin,
Gracias por su valoración. Queremos brindarle una mayor claridad sobre su caso.
Nuestro equipo de servicio al cliente le informó con anticipación que su pedido fue enviado a una dirección incorrecta por error y que se procesaría un nuevo número de guía para su reenvío. Lamentamos sinceramente este inconveniente y entendemos que esto haya causado un retraso inesperado en la entrega.
Según nuestros registros, el nuevo envío fue gestionado y la entrega se completó con éxito. Apreciamos su paciencia y comprensión durante este proceso. Si necesita más asistencia, no dude en contactarnos.
“Great customer service! Assisting me with my queries about my order. I received the part fast and in good condition. I’ve ordered with Tacomabeast before and this is the second great experience I had with them.
Thanks guys for looking out for us anxious builders”
“Tacoma Beast is the best. What they do and the instructions they layout is great. I love all the products they offer. It's my first stop for everything. I look at this website everyday even if I don't buy something.”
“Cherry Brah!! Whatever year your driving or draging check out Mr. Beast, I'm not talking about the YouTuber, the real beast "TacomaBeast!" For some real taco sauce.
Shout out to Eric for the packing.”
“Took a while to receive product. Once received, I replaced all interior bulbs and they look great. Map light bulbs fit but neither bulb worked. Even tho it really didn’t matter, I switched bulbs around and still neither one worked. Disappointed they are still amber colored and the others are LED.”
Hello Richard,
Thank you for your feedback, apologies for the inconvenience. According with the supplier, All warranty request need images/video accompanied with the request as proof that the item is not functioning as intended. Please provide images/video to support@tacomabeast.com move forward with the process and ask for a replacement. Thanks!
