“I purchased the t style for my 2017 Tacoma and when I received it no manual was included. I’ve tried to hook it up using the internet but now steering wheel controls don’t work and no backup camera. I’ve emailed both Tacomabeast and linkswell trying to get assistance. If they had a manual I could download that might help me troubleshooting but still waited to hear back from both.”
Hello Leonard,
Thank you for your feedback. Our records indicate that a customer service representative promptly assisted you with this issue. Additionally, the manufacturer personally reached out to help you configure the radio correctly, and an installation manual was provided for further guidance. Based on this, the case has been successfully resolved. If you have any further concerns, please feel free to reach out—we're always here to help.
“The order fulfillment was terrible. It took almost two weeks after my card was charged for Tacomabeast to actually place the order. The chat feature is the only was to get updates and it took hours or days to get a response. The site is kind of like Pinterest for tacomas but I’ll buy from the manufacturer in the future to avoid poor service and unnecessary delays”
Hello Patrick,
Thank you for your feedback. According to our records, your order was processed within the estimated lead time. When you inquired about the status, our customer service team responded promptly. We also confirmed the estimated shipping timeline with the supplier, who assured us that your order would be shipped within a few days—which it was. A tracking number was provided, and the case was successfully resolved.
Please keep in mind that during the holiday season, deliveries may take longer than expected, which is unfortunately beyond our control. We appreciate your understanding and are always here to assist you.
“The wait, i was not happy with, butt once it came it is out of sight. Once the weather gets better i will get it on at the same time i will put on the 3 inch exhaust, i all ready have the comp. chip in and what a improvement. went from 19.0 mpg. to 24.2 around town. Can't wait should be up in the high 20s, my TRD is a 6sp. manual.”
“What is not to love?! I’ve had all great customer service. It’s hard to find in the world today. Keep it up and I’ll keep coming. Its easy to keep a good customer like me.”
“Well, the Rival skidplate is sitting in the box. In the description, it mentioned having all the hardware and brackets to install. There's no brackets for the front of the skidplate. I've emailed TACOMABEAST numerous times and haven't got an answer yet. So, I am disputing the charges on my credit card. Maybe they'll get back to me! It supposed to be a confirmed fit for all 24' Toyota Tacoma models, but there has to be some sort of front bracket/brackets for it to fit the vehicle.....”
Hello Paul,
Thank you for your feedback. According to our records, the fitting issue was successfully addressed by providing complimentary samples of the crossmember that the supplier has been working on. We understand your concern, and to ensure better clarity for our customers, we have updated our website with a disclaimer stating: "This product is currently not compatible with SR, SR5, TRD Sport, and Limited." We appreciate your input, as it helps us improve our products and communication. If you need any further assistance, please don’t hesitate to reach out.
“The problem is not that when I received my order the lights did not work correctly but the fact it was much harder to reach customer support compared to other companies still have these lights that don't work and an yet to hear back from TACOMABEAST. First time buyer, probably will take my business else where”
Hello Brian,
Thank you for your feedback. Our records show that a customer service representative promptly assisted you with this issue. Additionally, the manufacturer personally reached out to provide instructions on resolving the light malfunction: "The light needs to be depressed like the factory light to turn on and off. The button being pressed is the dual-color switch."
We responded quickly to your inquiry but did not receive any further communication from you, so the case was considered resolved. If you still need assistance, please don't hesitate to reach out—we’re happy to help.
