“Ultimately have not had a pleasant time with Tacoma beast I have ordered three products each product has been in a partial shipped status. The last item I have ordered was a shift knob it sat waiting for shipping in partial shipped status for between two and three weeks. If it is gonna take that long there should be a notice or discount. There is not an estimated delivery date either upon purchase. The products are good but the shipping is just terrible”
Hello Ryan,
I wanted to personally address the review you left regarding your recent order for the Expert Machine Toyota Auto Shifter Grip Kit. We have taken your feedback seriously, and I would like to extend our heartfelt apologies for the shipping delays you experienced.
At TACOMABEAST, we understand how important it is to receive your orders in a timely manner, and we strive to provide accurate delivery estimates. However, due to the current supply chain challenges, we have encountered unforeseen delays in our shipping process. Please accept our sincerest apologies for any inconvenience this may have caused you.
As a gesture of our appreciation for your order and as an apology for the inconvenience you've faced, we would like to offer you a 5% discount on your current order. Additionally, we would like to send you a complimentary swag bag as a token of our gratitude.
To ensure we send you the right size for your swag bag, could you please let us know your preferred t-shirt size? Once we have this information, we will arrange for the swag bag to be sent to you promptly.
Your satisfaction is of utmost importance to us, and we are committed to improving our services to provide you with a better experience in the future. We truly value your business, and your feedback helps us make necessary improvements.
To claim your discount and provide your t-shirt size for the swag bag, please reply to this email with the details, or feel free to contact our customer support team at support@tacomabeast.com . They will be more than happy to assist you with these arrangements.
Kind Regards,
Catalina R
Customer Support
We apologize for any inconvenience you experienced during your recent purchase with us. Please note that this option can be unchecked before processing any orders.
What is Extend Shipping Protection? This option provides customers protection against lost, stolen, or damaged packages during the shipping process. Accidents happen where life happens, and this program protects all of our customers of anything that could happen during shipping. This is a lifesaver and prevent you from a lot of headaches regarding filing warranty claims, waiting for the shipping company for a conclusion that can be positive or negative. Thanks!
“I just want to say that TacomaBeast is the best! Cool Tacoma products with fast shipping & always a little surprise in the package that brings a big smile to this Tacoma freak. This time a shout-out to Mandy (I hope that's right) & while I'm at it on my previous order to Roy (again, right?). Keep up the great customer satisfaction & thank you! P.S. I am guessing at the names because they are handwritten on the enclosed cards, which is great. Whether I'm right or wrong, you guys have it on the ball!”
“I had a bad experience my first time buying in this store with a confusion. They did not want to help me so I could have my other second four-door. I think that the customers come first.”
Hello Elia,
We appreciate your interest in resolving the issue, and as you may recall, we did offer alternate solutions to address the situation. Unfortunately, since you've already installed the 2 door kit as confirmed, it becomes challenging to exchange it for a 4 door kit.
We did, however, propose an alternative solution, which involved purchasing another 2 door kit to complete the set for your 4 door Tacoma. We believe this option would provide a functional solution to your current situation. However, we understand that you may have reservations about this approach.
Our commitment is always to provide the best and most logical solutions to our valued customers. Thank you
“These headlights look awesome. I did not hook up the DRL converter. Maybe later.
Also picked up some black Genogo fog lights on Amazon for $56.99 and together they look amazing and super bright.”
