“Awful company, bought a £150 ratchet which turned out to be broken on arrival, they gave me runaround with a weeks worth of emails claiming they would collect and replace it no one came stayed in the house all day 2 more days no one came, deep down I knew this was being given the brush off. So In order to not give them the opportunity to mess me about any more I wrote a review on tp, as if they haven't wasted enough of my time and money as it is, there response to my attempt to give a reasonable a count of my experience with them has been met with aggressive emails with manipulative language to try to bully me into accepting that what I am saying is wrong, and complaints to tp to get my review changed based on defamation of character, so taking up even more of my time. Even now they are trying to combat any attempt I make to leave a full and honest review. They could put this energy into running their business properly. If they were an honest company they would just have refunded my £150 as a matter of honor, because this is no small amount of money.
These people are bully's.”
“Placed a order over 2 weeks ago and had no response I e-mailed and was told they should he getting a delivery on Thursday or Friday I e-mailed today Tuesday and said the customer service was non existent so I asked for a refund would definitely not recommend them”
“Sent the wrong sized item, queried with them to be told the size I ordered is out of stock-so why send an XL when I’ve ordered S?! No paperwork or returns info with the order. Checked website for a “code” I was offered. Couldn’t find anything. Complete lack of communication. Didn’t reply to my messages despite me asking them to. I have animals and work full time - they are an agricultural retailer but when I said I couldn’t stay in all day waiting for them to collect it it’s my fault. I eventually paid to return the item myself and they now refuse to reimburse me the postage which, had the item been showing out of stock on their website I would never have ordered and would have saved all this stress and expense only for them to stick their heads in the sand. I would never use them ever again and would advise everyone else the same”
“Needed an item ASAP and ordered through this company, three days later it’s been cancelled as stock problems, no alternative date/apology just cancelled and this item is still advertised for sale 😡”
