“My order did not arrive when expected, but customer services staff was very helpful with locating the package and letting me know options in the event my order was lost in the mail. Staff was very responsive and courteous and took care of my issue in a timely manner.”
“The team was so incredibly helpful and friendly. I felt they took my query at heart and made everything possible (and more!) to help me. Thank you for your kindness!”
“I screwed up my address and didn’t receive my shirts. They worked so fast to help! I have my shirts now and quality is great and customer service was amazing!”
“awesome products, and wonderful customer service. There were some issues with the delivery, they answered promptly and resolved the matter brilliantly!”
“Great customer service. Had trouble with a delivery, and the product was replaced promptly. Great folks with quick replies to emails. The garments are soft and comfortable and really love them.”
“Due to weather, COVID, all the planets retrograding, my package was supposed to be delivered in late December, and still wasn't received by early January.
When I emailed Teemill, Emily (then Helen) was very responsive and offered me options on what to do next: I can request a refund, since the package was not delivered within 35 days of the original order, or I can wait a little while longer.
I figured the package was lost (it was shipped from UK to US) and requested a refund, which they immediately processed -- so *of course* my order arrived within two hours of a confirmation notice that my refund was processed!
I emailed them back, embarrassed, to ask if they could reverse the refund, and they were so generous, and said that this one is on them! (I'm guessing because of the extra-lengthy delay.)
I had ordered a rust-colored hoodie sweatshirt (size M), which is beautiful and fits perfectly, and my very first pair of black sweat pants (size M) -- they are both so soft, so cozy, and I've pretty much been living in them since they arrived!
The Teemill team offers some of the best customer service I've had with an online company, and the quality of their product is fantastic. Also: No plastic in their shipping/package! It really makes a difference, not having to deal with extra garbage with the package.
What an amazing company. 10/10 would recommend to everyone, and definitely planning on supporting them in the future!”
“Delivery was a problem being about a month late arriving in the US. Mail service in the UK and US was very slow during the Christmas season. Teemill worked with me even with the company closed 24Dec to 4Jan. Very pleased with my order and delivered some Christmas gifts a little late”
“Just bought something from this site for the first time and was delighted by the world class service and processes. The team was very helpful and friendly. Superb experience.”
“Great Company philosophy, great products and great customer service. I experienced troubles with shipments as I've been waiting for two months and the parcel seemed not being arriving. I contacted them and at first they re-send the parcel using a tracked shipment, but no delivery so they totally had refund me. At the end the parcel was delivered and they as a gesture of goodwill didn't ask me for paying and let me keep the clothes. I did appreciated so much. A rare and preciuous case.”
“I’ve had nothing but pleasant experiences with Teemill. The first purchase I made was for a tee for my husband for our local park. He loved it and wore it so much that I bought him another one this year! The second purchase was a tee from his favorite gardener, which got lost in the mail during the holidays. The Teemill team was prompt and super friendly, which made the whole replacement process absolutely seamless. Turns out, the original lost tee finally came in the mail a couple weeks later!! They treated me like family and I couldn’t more highly recommend them.”
