“We had issues with delivery and now that Brexit has changed the rules, we had a very long wait for customs clearance.
In all this, Customer Support people, namely Helen has gone way way out of their way to hunt down and solve all issues and doubts the situation presented. I sincerely hope they get a substantial raise for that is a five star commercial team.
Chapeau.”
“Excellent customer service and wonderful people! I had an issue with my order that was resolved in a very timely, professional, and happy manner—highly recommend!”
“I would highly recommend Teemill both for the quality of their products and their Customer Service. I recently had an issue where Royal Mail damaged the goods in transit, although this was not Teemills fault when I made them aware Helen in Customer Service organised a immediate replacement that was sent out to me 1st Class. Keep up the excellent work Teemill, it’s rare this days!”
“Very pleased with the swift and helpful service! I made an order that got lost in the mail. When I wrote to complain, I got a reply within less than two hours, and the order was resent to me immediately”
“The customer service is absolutely amazing, reached back right away and were very helpful and kind. Order arrived soon. Very happy with the service overall”
“Superb customer service - I asked for some existing designs to be put on different clothing and they did that with 3 designs for me. Polite, professional and friendly service. I’ll always be back and recommend others do the same. Genuinely a delightful experience.”
“Teemill made me happy by not quibbling about my return request. I had bought 8 garments (two sets of four, as was buying one set for another person and also needed to try sizes). It was quite a lot of money, so getting a no hassle postage paid return and refund on the one set, was good news.”
“I had trouble paying via PayPal, the support team politely advised me there was a problem with PayPal, reassured me , and advised paying by card.. they were polite and helpful throughout.. thanks again”
“This is a great Company. Great product, fantastic ethos and brilliant customer service. I messed up a recent order. My fault completely. Nothing was too much trouble for Helen (Customer Experience) who sorted it all out for me patiently and efficiently. A pleasure to deal with and I love wearing their gear.”
“Un problème technique concernant une commande m'a conduit à contacter le service client qui s'est montré très réactif et compétent , portant la plus grande attention à ma requête . J'ai apprécié la qualité de nos échanges aimables , et le conseil judicieux qui a permis , sans délai , la validation de ma commande .
Merci .”
“Highly recommend Teemill! Not only because their policy in terms environment, but also the customer service is amazing! Really helpful and willing to go the extra mile for you.”
