“Please be advised that when you go to collect your caravan and undergo the handover process, it is crucial to thoroughly inspect your caravan for any signs of water ingress. It is important not to solely rely on the assurances given by Teeside Caravans regarding the testing and absence of water ingress or dampness.
During our visit to collect our Elddis Explora 340, we were informed prior to the handover that the caravan had undergone dampness and water ingress testing, assuring us of its dry condition. However, before proceeding with the handover, I decided to inspect the front window and lifted the internal black seal runner, only to discover that the wood surrounding the entire window was damp and discolored. Upon bringing this to the attention of the salesperson, they expressed shock at the finding. Consequently, I chose not to proceed with the sale and was fortunate enough to receive a full refund.
It is disheartening to realize that had I not noticed the leak, I would have unknowingly purchased a caravan with a longstanding issue. This experience has left me with a strong conviction to never engage in any future dealings with Teeside Caravans.”
