“Significant leak problems, very poor quality fittings, poor aftercare service. Bathroom installed in May 2013, took many months and visits to address leak; still not completed to my satisfaction. Shower ripped out and re-fitted two weeks ago. Still await delivery of correct shower attachment. This has been an absolute nightmare. Given the time again I would go nowhere near Mark Two.”
“Where to start? Do not make the mistake that I made, if you buy from Tesco Kitchens, you are not actually buying from Tesco, you are dealing with a company called Mark Two Limited. Beware, not all Tesco Kitchens salesmen will tell you this; in fact our salesman was at pains to highlight the Tesco brand name instead. On the subject of salesmen, Tesco Kitchens describe them as "designers", however in our case our 'designer' was seemingly unable to use a tape measure correctly, as he made a number of errors in the design; either that or he deliberately misled us about the design of the kitchen, as well as the length of time for installation.
After starting 11 days after we were told installation would commence, the design flaws started to become apparent. You would have thought that with Tesco name behind them, Tesco Kitchens customer service would at least be of an acceptable level. Sadly not. After 5 days of discussions, during which time not one member if staff was willing to take responsibility or provide assistance, we finally got a new design to be installed, although Tesco Kitchens wanted more money in advance to correct their errors, despite having been paid in full in advance for the original kitchen design.
Finally after 3 weeks without a kitchen, with no ability to prepare, cook or store food; no ability to fix a drink and no ability to launder clothes, our kitchen was 'finished'; just not to the same standard or with same features as sold to us.
Whatever you do avoid Tesco Kitchens and Mark Two Limited.”
“The fitter caused a leak,which was undetected for a couple of months. As a result, the kitchen had to be taken out ,also the floor.we were without some of the kitchen and the floor for six months.
I felt that the standard of work was really shoddy.”
