“Well after 3 months of writing a review on here and making numerous phone calls for help and support to finish the kitchen that Mark 2 were pathetic at, My husband finished what was left himself. Poor quality and absolute pathetic customer service as they wipe their hands of you by not replying or sending a professional out to clean up the mess the Mark 2 team made. I certainly wasted £7,000 on rubbish. Lesson learnt. Its no wonder Tesco are going under they deserve too, with the way they cheat their customers out of money.
Their so called electrician was such a pro he even taped an electric socket to the wall to hold it in place whilst the sealant dried. Well Tesco you've got some big claims coming your way, mine was a small job and they couldn't even get that right.”
“Absolutely disgusted with Tesco. I trusted the name and bought a £14k kitchen only to find I had bought it from Mark Two. When things started to go wrong Tesco wanted nothing to do with it.
Mark Two are a cheap, money making and disticable company with absolutely no interest in quality or customer service. Tesco are even worse, they used their cusomers loyalty to make quick money using a cheap and immoral company.”
“Who was to blame for the demise of Tesco Kitchens ?
Someone suggested Richard Lee so I looked up his profile on the web and it read .....
Managing Director of Homeform Group - Dolphin, Moben & Kitchens Direct
which went bust.
Managing Director of Sofa Workshop which went bust.
Managing Director of Hygena at Currys which went bust.
Sales & Operations Director at MFI which went bust.
Director at Mark Two & surprise surprise it went bust.
Further information can be found on Linkline.”
“I hear with sadness the demise of Tescos Kitchens. I was a designer/ salesperson with Tescos kitchens but resigned when the Moben Management came on board. Unfortunately the arrogance of the middle, senior management was not matched by their ability to give true customer service. The Mark Two management I found to be honest and genuine and enjoyed working with them but the Moben management overnight brought in the ethos of sale at any cost and were not genuinely bothered about customer service [in my opinion]
What has happened now was totally predictable but a shame for Mark Two and Tesco kitchen customers”
“Tesco have said that no customer of Tesco Kitche/Mark Two will be out of pocket and they will "do the right thing" even though they are not obliged to.
These are just words. Tesco really do not care.
We have had months of stress and worry trying to get our kitchen fitted. Finally just three days before the fit was due to start, Tesco Kitchens went to the wall.
We had to pay for the installation ourselves and pay to replace damaged parts supplied by Mark Two.
Tesco promised to repay us "within 10 working days". That was 16 days ago and we are still substantially out of pocket just two weeks before Christmas.
Tesco now say they intend to repay us, but a further 10 days are now quoted - actions speak louder than words Tesco.
It seems the "Free Fitting" on our kitchen has only been free for Tesco!”
“Whilst I can't reveal who I work for, I can say that the products supplied by Mark 2/Tesco and it's part owner Ultra Finishing are cheap Chinese made garbage. Ultra Finishing recently changed much of it's guarantee periods from 5 to 25 years down to 1 year. The quality of product is very low (although it looks good) and service has been abysmal - and as a company we spent £72,000 with them and are now having to replace sub standard product. Give Ultra a wide berth too.”
“Paid over £10k for my kitchen and 1 week after the cooker set fire to the draws and the built in washing machine fell out. Should of come with 25 year warranty but TESCO say I didn't buy it off them despit all paper work saying Tesco all over it. STAY WELL CLEAR.”
“Just been talking with a person who was selling Tesco Kitchens and he said that Mark Two closed down all their websites and emails and told all their staff they were no longer required.
This must have been a bitter blow to "Hoppy" who on his retirement said he was leaving his business in the safe hands of Richard Lee - who according to reports had managed & closed down MKD (Moben. Kitchens Direct & Dolphin).
Mark Two had no experience of selling or dealing with the general public and so it would appear were persuaded to embark on a venture which eventually ended in failure.
I am told they appointed people on the advice of people who had failed in other ventures but Mark Two having lost other valuable contracts must have been grasping at straws and as we know - a house built of straw does not last.
However seeing rooms full of employees all keeping busy must have looked very impressive to the untrained eye, but in reality they were mainly youngsters on a minimum wage.
So who will take the blame for this farce ? Those at the top who were blinded by the promisses of riches ? Or those individuals who went to Mark Two and built their empire and have left a trail of destruction with people out of pocket, out of a job and customers without a kitchen.
I would suggest that if you are looking at dealing with a company in the future, make sure they do not have anyone working at the top who had anything to do with Moben, Kitchens Direct, Dolphin or Mark Two (Tesco Kitchens) or you might have a problem.”
“Had Tescos out just before they plugged the plug. They were £3000 more expensive than Mastercraft Kitchens for less work, which is why I didn't sign up with them. Just had mine installed by Mastercraft and very pleased with eveything. I feel sorry for all those other people that signed with Tesco. I'm glad I realised in time that Tesco's is a grocers, they are not tradesmen, nor should they pretend to be and they should never have gone into fitted kitchens in the first place.”
“After working in the kitchen industry since 1995, I have seen many kitchen retailers come and go. When I saw that Tesco was going to start a kitchen and bathroom arm to their business, it filled me with worry. They employed a "direct sales team" approach with so called kitchen designers carrying out surveys in people's homes with little experience. What should take an hour frequently ran in to triple or more. With minimal experience in that sector alongside Mark Two who lost several large contracts prior to joining with Tesco. This on its own should have ring alarm bells from the start. If you are spending a substantial amount of hard earned money on one of the most important rooms in your home, why on earth would you go to a supermarket and not a kitchen specialist? Where you can get expert advice, from people who do this as a job everyday. The promise of a big company backing and ridiculous discounts and offers are too tempting sometimes. Even if the product has and will never be sold at its full price in the first place. I feel sorry for the people who end up with half a job or out of pocket.”
“So glad I didn't have the tescos kitchen & the reason is I was told the man planning it would only be here one hour & 3 & a half hours he was still here & he quoted £9,000 I've had the kitchen that I wanted for (£1.900 with howdens & so pleased with it & them.”
“I have had my kitchen taken out 12 weeks ago. First fitter was incompetent and messed up . It was agree it had to come out and be redone. Today 2 workman arrive start taking it out empty all my stuff onto the living room floor and left it. Walked out. I have multiple sclerosis and 3 children youngest is 3. This is so dangerous. I have a hippo bag dumped on the pavement outside my house full of my old kitchen and no one is going to collect. Take responsibility. Just spent £50 to eat out this evening. This stress is appalling.”
“My review has nothing to do with the kitchen we had fitted but for the lies and deceit we received. We decided to go with Tesco kitchens as we were enticed by the offer which was a free dishwasher and 20,000 club card points! We haven't got room for a dishwasher, so the rep took the price of the dishwasher off our kitchen (which was good).
Before we agreed to the sale of the kitchen I asked again if we would still get the 20,000 club card points to which the rep replied yes definitely! Then about 6 weeks after our kitchen had been fitted we received the club card vouchers through the post which to our disappointment was only for £20 NOT £200 like they had told us. We phoned many times to try and sort this out which we were told we are now not entitled to it. I don't think this is fair, we were lied to just so the rep could get a sale! I'm a regular Tesco shopper but wont be going there anymore.”
“Got a quote from tesco kitchens and emailed re slight changes - no responses. Phoned head office of mark two to ask and found salesman had left company. Nobody thought of looking at his emails or his quotes. Was told new salesperson would be in contact - still not heard - so will I be giving tesco my business - I don't think so! Service is shocking.”
“Having had good collated a couple of quotations from local builders for our kitchen we decided to check out Tesco's as well as we regularly shop there and were attracted by their current promotion.
Needless to say the sales lady turned up, almost on time, but only spent an hour at the house to design kitchen, but spent most of the time complaining about an sore toe she had. Before she left she promised to have us the plans sent out within 3/4 days. It is now over two weeks later and still not heard anything back. Well if this is how I did my job I would now be unemployed. I will not be purchasing my kitchen from Tesco and would strongly recommend anyone else to avoid their bathroom/kitchens at all cost. Save yourself some time and get one from somewhere else, anywhere else!”
“Do not buy kitchen from tesco. Tesco is not fitting your kitchen. It's mark two. If some thing goes wrong you have no where to go and make a complain. Tesco is not takeing any action. I did big mistake. You don't do it.”
“started badly by designer failing to turn up and blaming his manager, his manager knew nothing about alleged meeting they were supposedly in!! other designer arranged to come, he finished design of kitchen at 11pm. 4 hours after arrival, told somebody would call between 11-12 saturday ...finally rang monday at 2pm. would not recommend this company been a complete farce from start to finish.”
“We had the worse five weeks of out live having a Tesco Kitchen fitted. Poor workmanship and organisation. They started fitting our Kitchen 22nd April and we still don't have a cooker that's works, we are still waiting for the extractor fan to be fixed and a door to be replaced. Avoid Tesco/Mark two.”
“Warning !!! Don't bother !!!! Having read many positive reviews we decided to purchase a Tesco kitchen. Booked an appointment for the Rep/Fitter to come to measure and plan. He arrived two hours late (stuck on a previous job - then stuck in traffic) !! When he did eventually turn up he spent the first ten minutes singing his own praises, telling us how he had been head hunted and how good he is and how much experience he has in the field. He then spent one and a half hours planning the kitchen, then took plans away with the promise "I will contact you by the middle of next week when I will have produced the plans". Er, hello, did he contact you ?? Because nine days after initial visit - we are still waiting to hear from him !! To be honest - can't be bothered with the stress that will no doubt follow if we have a Tesco kitchen (let's face it if they can't even arrive on time and don't bother to get back to you when they are selling something it doesn't exactly instill you with confidence that once they have your hard earned dosh they will be reliable. Take my advice - give them a miss and save yourself time and trouble !!!”
