TextAnywhere Reviews

Name: TextAnywhere
Rating: 4.67

4.7 Rating 190 Reviews

92 %

of reviewers recommend TextAnywhere

Company Reviews

Questions

Metrics

4.7

Based on 190 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08451 221 302

Email:

welcome@textanywhere.net

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TextAnywhere 4 star review on 24th November 2017

Caroline Bairstow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a business user we have experienced nothing but problems that we have been left to overcome ourselves. Two weeks of us calling them for help and failed promises on their behalf with no customer care or ability to service our requirements. Think twice before using this service.”

Helpful Report

Posted 1 year ago

“1 star is too generous. For a second time in 6 months we have been locked out of our account for 48hrs with no response from the support team despite numerous calls, emails and messages left. We are now moving to a different provider.”

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Posted 2 years ago

“4 Phonecalls over 4 consecutive days not returned following not being able to use the SMS to email number - no number in the portal - We rely on this service Queries resolved in under an hour - yeah which hour !!”

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Posted 2 years ago

“I was a FastSMS customer but they got bought out by TextAnywhere. The transfer across did not work correctly and I lost control over sub accounts. This wouldn't be a major problem and would be easily fixed if I could get support but unfortunately they just don't answer. I think I'm going to have to leave which is a real pain as everything was set up on the API and working well previously.”

Helpful Report

Posted 2 years ago

“We have been locked out of our accounts for approx. 8 working days now and our business relies on this service heavily. All we need is the accounts unlocking. We have placed 20+ calls into customer services and sent countless emails. Not one response. Paying for a service we cannot use and we are having to find an alternative solution. Don't lock yourself out of your account or you can be waiting days/weeks to use the service. Customer service is dreadful.”

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Posted 2 years ago

“Cost my company a lot of money due to their incompetence. Nothing works on their new platform and their helpdesk even admitted they were rubbish!!! Texts were not being sent out for 4 days even though it was showing our end they were.......Useless!”

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Posted 2 years ago

“Useless company! Their system went down. They didn't bother to tell us for 4 days! Their helpdesk is useless and they admit they have been inadequate!!!! Cost our company a lot of money.......AVOID!!!”

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Posted 2 years ago

“they stole my money .. do not use this website they open my account , and then they close it , i never used the balance.”

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Posted 3 years ago

“Like one of the other one star reviews below, I changed software provider during lockdown, I had over 6000 credits left, Textanywhere refused to refund ANY of the credits saying that it was in the terms and conditions. I had been a customer for nearly 10 years and spent thousands of pounds! Feeling robbed is an understatement! I definitely do not recommend this company!”

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Posted 3 years ago

“Call always drops.”

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Posted 4 years ago

“Not as good as I thought no login information”

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Posted 6 years ago

Hello there We are very sorry to hear that your login experience wasn't satisfactory for you. We send several detailed emails covering how to login to your account. Can you please go into further detail please so we can get this resolved for you. You can email me directly at wendy.bridges@textanywhere.net. Many thanks and look forward to hearing from you.

Posted 6 years ago

“Our software supplier changed and we were no longer able to use Text Anywhere. We asked for a refund for texts unused (over 3000) and were told that they will not refund our money. Be aware as this is not stated anywhere on the website. Feeling robbed.”

Helpful Report

Posted 6 years ago

Hello We are really sorry to hear you feel this way. Customer satisfaction is our main priority. Can you please provide your details to us so we can contact you to get this matter resolved. We can be reached by email or by telephone at the details shown below. UK tel: 0845 122 1302 Intl tel: +44 8451 221 302 Email: welcome@textanywhere.net Please do get in touch and we will be more than happy to discuss a suitable resolution. Kind regards Wendy

Posted 6 years ago

TextAnywhere is rated 4.7 based on 190 reviews