TextAnywhere Reviews

Name: TextAnywhere
Rating: 4.67

4.7 Rating 190 Reviews

92 %

of reviewers recommend TextAnywhere

Company Reviews

Questions

Metrics

4.7

Based on 190 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

08451 221 302

Email:

welcome@textanywhere.net

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TextAnywhere 4 star review on 24th November 2017

Caroline Bairstow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a business user we have experienced nothing but problems that we have been left to overcome ourselves. Two weeks of us calling them for help and failed promises on their behalf with no customer care or ability to service our requirements. Think twice before using this service.”

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Posted 3 years ago

“1 star is too generous. For a second time in 6 months we have been locked out of our account for 48hrs with no response from the support team despite numerous calls, emails and messages left. We are now moving to a different provider.”

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Posted 3 years ago

“4 Phonecalls over 4 consecutive days not returned following not being able to use the SMS to email number - no number in the portal - We rely on this service Queries resolved in under an hour - yeah which hour !!”

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Posted 3 years ago

“I was a FastSMS customer but they got bought out by TextAnywhere. The transfer across did not work correctly and I lost control over sub accounts. This wouldn't be a major problem and would be easily fixed if I could get support but unfortunately they just don't answer. I think I'm going to have to leave which is a real pain as everything was set up on the API and working well previously.”

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Posted 3 years ago

“We have been locked out of our accounts for approx. 8 working days now and our business relies on this service heavily. All we need is the accounts unlocking. We have placed 20+ calls into customer services and sent countless emails. Not one response. Paying for a service we cannot use and we are having to find an alternative solution. Don't lock yourself out of your account or you can be waiting days/weeks to use the service. Customer service is dreadful.”

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Posted 3 years ago

“Cost my company a lot of money due to their incompetence. Nothing works on their new platform and their helpdesk even admitted they were rubbish!!! Texts were not being sent out for 4 days even though it was showing our end they were.......Useless!”

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Posted 3 years ago

“Useless company! Their system went down. They didn't bother to tell us for 4 days! Their helpdesk is useless and they admit they have been inadequate!!!! Cost our company a lot of money.......AVOID!!!”

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Posted 3 years ago

“Such good customer service-Kim in particular really went to the ends of the earth to resolve my issue and I know I'm in such good hands. The testing feature of 20 free credits is great for problem solving and helps you to hit the ground running.”

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Posted 3 years ago

“Excellent Service from TextAnywhere, Claire is always friendly, helpful and super efficient.”

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Posted 4 years ago

“Fantastic service... as always :-) :-) :-)”

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Posted 4 years ago

“they stole my money .. do not use this website they open my account , and then they close it , i never used the balance.”

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Posted 4 years ago

“Like one of the other one star reviews below, I changed software provider during lockdown, I had over 6000 credits left, Textanywhere refused to refund ANY of the credits saying that it was in the terms and conditions. I had been a customer for nearly 10 years and spent thousands of pounds! Feeling robbed is an understatement! I definitely do not recommend this company!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Simple interfaces, excellent service”

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Posted 4 years ago

“Speedy and efficient in responding to my queries, thankyou.”

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Posted 5 years ago

“Very swift response to my query.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“I felt that all staff went out of their way to resolve my problem.”

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Posted 5 years ago

“Excellent service from Tia”

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Posted 5 years ago

“Quick and friendly response to my email. Thank you”

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Posted 5 years ago

TextAnywhere is rated 4.7 based on 190 reviews