“
I called for a broken outside valve, and the customer service was amazing. Told me engineers would be by within 6 hours. 30 minutes after, the engineer arrived and within 2 minutes he fixed everything. Left me with a card with the incident reference and everything needed. I paid £180 a plumber who couldn't do anything.
”
- Melodie Collin
“
I am absolutely delighted with Thames Water!
The lady I spoke to in customer service yesterday regarding our issue was exemplary. She was polite , reassuring & efficient, 5* service.
The engineer arrived within 2 hours after my call. He was also very polite .quickly sorted out the issue again 5* service!
Thank you Thames Water, brilliant service.
”
- Jo
