Login
Start Free Trial Are you a business? Click Here

The 1916 Company Reviews

5.0 Rating 465 Reviews
A
Happiness Grade
Read The 1916 Company Reviews

About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

Visit Website

Email:

care@the1916company.com

A

Customer Service - Good

99.10%
Industry Average
Customer service response time is like lightning The best……. DrJonnyO
posted 1 week ago - Jonathan
"I had a fantastic experience at the store, thanks to Sarah Bayou. She was extremely professional and helped me find the perfect timepiece. Her knowledge and attention to detail made all the difference. If you're looking for a great watch and top-tier service, ask for Sarah!"
posted 1 week ago - Marcos
Once I decided to move forward, the level of service became truly white glove.
posted 1 week ago - Bradley
Best service I’ve received from a Rolex AD
posted 1 week ago - Sohum
The freshly serviced watch arrived in a timely manner looking absolutely brand new and running perfectly on the time-grapher.
posted 1 week ago - "Anonymous"
It’s clear that Alex takes pride in providing a high level of service and ensuring customer satisfaction.
posted 1 week ago - Michael
Very good customer service, Phil is very attentive, and they got a limited series watch almost sold out everywhere.
posted 1 week ago - Thiago
The atmosphere, level of service, and overall experience keep us coming back.
posted 2 weeks ago - Mike
A Govberg company with knowledgeable professionals willing to assist in premium timepiece selection. Very detail oriented process and follow up post purchase and service.
posted 2 weeks ago - Stephen
Great experience overall with 1916! Would absolutely work with them again. Big thanks to August Benjamin, who helped me track down a watch I've been eyeing for a while for a great price. 1916 definitely provides a "white glove" service!
posted 2 weeks ago - Antonio