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The 1916 Company Reviews

5.0 Rating 580 Reviews
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About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

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Customer Service - Good

98.72%
Industry Average
Fortunately I discovered that The 1916 Company was an authorized Breitling dealer. I needed links for my mesh bracelet band. Not only did they have the needed extra links but they were installed in no time. This was some of the best customer service I ever had. The whole process was completed in less than twenty minutes. I would highly recommend them.
posted 4 days ago - Joe
Valerie Llopart-Wilshire provided exceptional service from beginning to end.
posted 5 days ago - Vern
Had an absolutely incredible experience at The 1916 Company in Manhattan Beach. I worked with Jennifer, and her exceptional service made the entire pickup process seamless, comfortable, and truly special. The showroom environment is top-tier and entirely pressure-free. If you are looking for an elite luxury watch-buying experience, I cannot recommend Jennifer and the team highly enough!
posted 5 days ago - Day
Wonderful service.
posted 5 days ago - Frank
My Service Associate Brittany was an absolute gem.
posted 1 week ago - Joshua
I went into the boutique just to browse around and ended up buying an Omega Seamaster Aqua Terra Worldtimer because of the incredible customer service.
posted 1 week ago - David
Your service area was very good.
posted 1 week ago - Scot
Excellent service - the ultimate professional treatment!
posted 1 week ago - Vital
Great people and great service. The staff is very knowledgeable and friendly. Every step of the process is flawless at 1916 Company.
posted 1 week ago - Richard
Had a link added to my watch band today and they nailed it. Perfect fit, seamless finish, and super friendly service. Highly recommend The 1916 Company for any watch needs!
posted 1 week ago - Beitulla