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The 1916 Company Reviews

5.0 Rating 742 Reviews
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About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

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Customer Service - Good

96.08%
Industry Average
What impressed me most was that their service extended far beyond simply acquiring a timepiece\.
posted 6 days ago - Russ
Great Company, the CPO Sky Dweller was exactly how they presented it, in like new condition and the best part it was service by Rolex so I know the watch will run flawless for years to come
posted 6 days ago - Larry
An absolute pleasure to work with and very professional service. Both store manage Jonathan and my consultant Zachary was great to work with and they managed to surprise me with a great gift for my birthday. Great location, staff and collection. Would recommend anyone looking for a watch or jewelry.
posted 2 weeks ago - Bill
I really appreciated Gary’s honesty, communication, and first-class service throughout the entire experience.
posted 3 weeks ago - "James"
1916’s customer service and willingness to ensure all customers have the best experience when buying a watch is second to none. I was lucky enough to be paired up with Josh K., a sales person who is very personable and knowledgeable on all watches being sold. There are plenty of ADs in the DMV, outstanding customer service is what separates 1916 from the others.
posted 3 weeks ago - Tommy
Excellent customer service, great communication. Product was better than anticipated. Recommend highly.
posted 3 weeks ago - Anonymous
The service was excellent. Time was taken to make sure I got the right watch and was spoken to as a person not just a customer. My server was called Sarah and was amazing at her job
posted 3 weeks ago - David
Shiva was professional, knowledgeable, and provided exceptional service. She made my Rolex experience truly special. Highly recommended!
posted 3 weeks ago - Safoura
I loved the service especially my sales associate Ms.Sarah B 1916 Store Scottsdale fashion square.
posted 3 weeks ago - Youssef
1916 has a large collection with many rare pieces. They provide professional service and quick responses.
posted 3 weeks ago - Roger