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The 1916 Company Reviews

5.0 Rating 139 Reviews
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About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches and fine jewelry, uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our jewelry selection includes 50 leading designers including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, our exclusive private label diamond and bridal collection, and many more.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy, their collections with confidence.

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Email:

care@the1916company.com

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Customer Service - Good

100.00%
Industry Average
Stellar Service and Exceptional Products I’ve been a loyal customer since 2010, back when they were known as Govberg, and the level of service has consistently exceeded expectations.
posted 3 months ago - Amer
I returned the piece and requested JLC service and am waiting for an update.
posted 3 months ago - Erick
The actual Boutique in Philadelphia is perfect, the customer service representative Reuven Gonzales was very knowledgeable and professional.
posted 3 months ago - Ruben
Shmerler and store manager Ryan Spalding complementing their level of customer service, but I can’t rave about these two enough.
posted 3 months ago - "Kevin"
I had such a great experience with a trade in (trade up) for a Rolex Sea Dweller. Phil Maltese was amazing to deal with. Stellar customer service. I don't think I will every go anywhere else. Thank you Phil (and 1916 Co.) !!
posted 3 months ago - Andrew
Alex K. and the 1916 team have been a thrill to work with across several important purchases. Highest level of service.
posted 4 months ago - Kevin
great service and people working with them was a pleasure
posted 4 months ago - Robert
Great service and communication throughout the process. Christian was extremely responsive to my questions. No pressure at all.
posted 4 months ago - Chris
Doing business with The 1916 Company doesn't feel like "Business". It feels like you're dealing with a group of friends who seem to be as enthused about helping you curate your collection as you do. I've been buying watches from them for the past 3 years and appreciate their great customer service. Shoutout to Will Huff and Ryan Spalding for guiding me through this incredible journey and helping me acquire some amazing pieces.
posted 4 months ago - Reggie
Very pleasant and informative. Completely satisfied with their service and quality of the merchandise.
posted 4 months ago - Prasant