The AA Reviews

“ When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told The AA does not offer compensation and that I should submit a complaint form. ”

“ Joined The AA and one of my sons called them out, only to be told that the cover was not valid as it was within the initial 24 hour period. This was not made explicitly clear on joining so I cancelled my membership and went to a competitor, only to find a £20 admin charge from The AA two weeks later...which they refused to refund! Very poor indeed. ”

“ Just a casual “We’ll refund you in 2 working days. ”

“ I want a full refund and a formal apology. ”

“ It was a horrible experience. We booked a trip from IND-MNL and were told that we would need to get between airports on our own. The AA agent informed us we would get a refund because we booked within 24 hours. That's not true, so buyers should beware. ”

“ So at 6pm I have enough and decided to call and wanted cancel and refund and finally one staff finally understand and he have to delete my case and restart new one. ”

“ 2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. ”

“ Please Please keep away from The AA. I recently joined The AA and now I don't need it . I tried to cancel it. After a long chat I was told NO REFUND AFTER 14 DAYS. BE AWARE!! ”

“ Made a complaint but even thought they recognise they couldn’t help me, they refuse any refund. ”

“ And they didn’t want to be responsible and just do a refund. ”