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The AA Reviews

2.8 Rating 2,028 Reviews
B
Happiness Grade
Read The AA Reviews

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

B

Customer Service - Good

79.69%
Industry Average
Have alway been a member of The AA great service. Bought a new car thought possibly do not need The AA am I glad I kept the membership as hit a pot hole and phoned The AA there within a hour and assisted to Kwikfit thankyou Vincent for your help.
posted 1 month ago - Anonymous
I was stuck in a supermarket car park and my car wouldn't start, I used the app to request breakdown assistance, and within 30 minutes, Lee, the technician called me and arrived soon after. Less than 15 minutes later, he'd diagnosed a faulty battery, replaced it, and had my car back on the road. Lee was friendly, efficient and helpful. Less than an hour in total, I was on my way home. Great service!
posted 2 months ago - Vaun
Super impressed with the service, support and help provided by Clive Daniels (827407) he couldn't do enough for us. promptly arrived, towed us back and the car to the garage after detecting the problem, then took us home.
posted 6 months ago - Anonymous
Just joined, very impressed with the customer care representative, very helpful and efficient service
posted 7 months ago - Martin Chapman
I was very satisfied with the service of AA - specifically Mrs. Leena Sheth; AA officer in Penrose. She was very helpful, and polite to all customers including me - especially when I was struggling with a mismatch of my name spellings in my international driver's liscence and my passport. She was able to communicate with the relevant officers, and fixed my problem. It was wonderful to meet her there.
posted 8 months ago - Chamani Ratnasekera
Broke down saibsburys petrol station, eastbourne Brilliant service from phoning the helpline (the assistant was calming and efficient) to The AA engineer who came to my rescue! I want to say a big thank you to Liam. I phoned The AA because I dropped my oil cap in the engine. After looking for it with a torch to no avail. Liam found it! My hero!! Thank you AA.
posted 8 months ago - SHARON SANDS
Broke down yesterday on A47 near kingslyn at 5.15 pm and AA was with us in about 20 minutes though told a hour ,was well pleased friendly guy fixed in about twenty minutes well done Patrick great guy 10 / 10 for service
posted 10 months ago - Anonymous
Only one person made me happy today and that was JOHN. Brilliant customer service AA operator. Good at his job. Kept me calm through my stressful experience of trying an attempt at changing my address on-line. Sorted everything out for me. Thank you John
posted 11 months ago - Linda Gibson
Great service after my collision and car repaired quickly
posted 1 year ago - Melvin Buckley
Insanely impressed! My daughter took out cover just a few weeks ago, and unfortunately had a breakdown incident yesterday where the battery had been drained due to an incorrectly fitted dashcam. Reporting the issue was so easy online, and we had an AA van with us within just over an hour! They resolved the issue, and the service was just excellent. Will be recommending far and wide, well done AA!
posted 1 year ago - Laura