The AA Reviews

2.9 Rating 1,774 Reviews
B
Happiness Grade
Read The AA Reviews

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

B

Customer Service - Good

76.37%
Industry Average
Outstanding service from The AA today. From breaking down on a live lane of the M1 with no hard shoulder, to being dropped off at home 150 miles away, took around 4 hours. You couldn’t ask for any more than that
posted 3 weeks ago - P Fletcher
My car broke down in derby royal hospital today the adviser was polite and helpful i was kept up to date with time changes and when the mechanic arrived he was lovely and helpful eventually after lots of testing he managed to get the car going following me home just in case then gave me appropriate advice. He did give me the option of going straight to a garage in the event that my car had needed towing explaining that they could only tow to one destination. Start to finish the service was very good This is not the first time they have come to my rescue and the service has always been great
posted 4 weeks ago - Anonymous
The service was first rate and Andy was very informative about hooking up and using the fridge when caravan had been stored for the winter.
posted 1 month ago - Sharon And Sarah
I reported that my car had broken down today and within the hour they turned up. I don’t know his name but he was really pleasant and got my car working again within half an hour tops. What a fantastic service and a lovely guy too. Cannot thank him enough. 10/10
posted 1 month ago - Anne Morgan
I would like to commend AA for excellent service. On 2024-01-30 I had a battery issue and I phoned them and in no time they responded,Mr Lawrence Magaleni jumpstarted my vehicle and I was on the road again. He is excellent in his work.
posted 3 months ago - Mandla
I'd recommend for breakdown cover This negative point around the overall customer service is something I'll elaborate now.
posted 3 months ago - Phil Walker
What a great service We broke down on the M42 Northbound by Lea Marston junction at 630 on 28 /12 /23Our tyre has shredded and stuck on the hard shoulder the wheel was too difficult to remove to put on the spare We called The AA and they advised someone would be with us within 20 30 mins As promised they arrived like knight in shining armour Ashley Thorton very calmly managed to remove our shredded tyre and put on our spare He was charming and couldnt do enough for us and got us back on the road within 30 mins of us contacting The AA Fantatic service We cant thank Ashley enough for his help and everyone involved in our rescue
posted 4 months ago - Nick And Susan Blackstaffe
He was super efficient and friendly, a credit to the service.
posted 4 months ago - Mel
Would just like to say Ian Campbell give top quality service today not only fixing my car but his customer service was excellent thankyou very much
posted 4 months ago - Stacey
Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault The AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x
posted 5 months ago - Sare