The Balloon Shop Reviews

Name: The Balloon Shop
Address: 21 Market Street,AdlingtonChorley, Lancashire
Rating: 4.35

4.4 Rating 40 Reviews

83 %

of reviewers recommend The Balloon Shop

4.4

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01257 795 150

Email:

sales@theballoonshop.co.uk

Location:

21 Market Street,AdlingtonChorley
Lancashire
PR7 4HE

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The Balloon Shop 5 star review on 1st February 2021

Cheralee Dixon

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing, will be using this website again”

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Posted 4 years ago

“Really good customer service”

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Posted 4 years ago

“Fab costume at a really low price, delivery was prompt too.”

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Posted 4 years ago

“Extremely good service ! Great communication when my order was out of stock! Would def recommend !”

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Posted 4 years ago

“Great communication and fast delivery, highly recommend.”

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Posted 4 years ago

“Easy ordering system and super fast delivery.”

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Posted 4 years ago

“Amazing quality just like the pictures!”

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Posted 5 years ago

“I ordered two sizes as wasn’t sure if the smaller size would be big enough but actually the two sizes I ordered were near enough the same price elsewhere for one Brilliant Would definitely use them again”

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Posted 5 years ago

“What a brilliant company Arrived really quick can’t fault them”

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Posted 5 years ago

“The service was excellent and the goods arrived very promptly.”

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Posted 5 years ago

Thanks for the 5 star review ;-)

Posted 5 years ago

“Five Stars! The Balloon shop stocks proper products unline Amazon which is full of tatty imports and limited choice in range. Delighted with the service and products from the balloon shop.”

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Posted 5 years ago

Hi Kennedy, Thanks for taking the time to put us a great review on line, so kind ;-) We are increasing our product lines weekly trying to keep up with all the latest trends. Thanks again, Rachel

Posted 5 years ago

“Saved the day while celebrating daughters 18th birthday while in lockdown! Really lovely balloons. Standard of service Excellent & Friendly!”

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Posted 3 years ago

“Friendly and helpful. Item advertised was not in stock but took alternative.”

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Posted 4 years ago

“Just a couple of days before my husband's lockdown 60th birthday I realized I had nothing in the flat to make it festive. I was able to get some bunting from The Balloon Shop and have it sent to me within 48 hours so that was fantastic. The price was better than I'd seen anywhere else and the fast turn around time was great. The problem, however, is that the next morning I received an email to let me know that the colour that I had ordered was actually out of stock. This is pretty disappointing as I had ordered the bunting in his favourite colour. Why had this not been indicated on the website?? And why was there no apology for this in the email? I was given other options, which I had to take at that point. So I was happy that I would have some kind of decoration but annoyed as I probably would have paid extra to get what I actually wanted from another vendor had I known that, despite the website, what I wanted was actually not available.”

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Posted 3 years ago

Hi Lynn I am very surprised with your review. The Balloon Shop emailed you to let you know that the item you ordered was out of stock, at the moment we are really struggling to get stock with the current pandemic. You were offered the black Happy 60th bunting with gold and silver or the blue Happy 60th banner (same design as the bunting you originally chose) This is your response that I received: 'Good morning. Thank you for your message. I actually don’t see that black bunting on your website! In any event you can substitute the bunting that is black with gold and silver if it also says Happy 60th birthday. The next choice would be the blue banners. The important thing really is that it arrives tomorrow as the birthday is on Thursday! Thank you and please let me know if there are any other issues. Many thanks, Lynn' To be honest this has left me a little confused!

Posted 3 years ago

“Excellent delivery times but product quality was not great”

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Posted 3 years ago

“Didn't receive as per order but didn't notice until I got home.”

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Posted 3 years ago

“I didn't get the balloons I ordered. I ordered 4 and I only got 2 and 1 of them was hardly blown up. Safe to say my baby girl was not happy.”

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Posted 2 years ago

Hello, firstly you ordered flat packed through our website and this is clearly stated that they arrive uninflated. Secondly you were advised by email and a phone call which we explained to you that the items were out of stock and you have paid for flat packed balloons, you were then kindly advised further that we do have alternative balloons very similar and these could be sent out by our service 'balloon in a box'. You were then made aware that the cost will be more as these will need helium and will be sent out by Royal Mail, you decided to stick with the price you originally paid and you were happy with us to send one balloon in a box out. Our balloon in a box is £15 for one balloon but we actually sent you two balloons as a good will gesture as the items were not in stock and we apologised for any inconvenience. With regarding the deflated balloon we were not made aware of this, we would of been more than happy to send you a replacement. Many thanks, Nadine

Posted 2 years ago

“I bought balloons fully expecting them to be blown up as I had in a previous lockdown. It claimed to send next day delivery but took another 2 days not even inflated. Now I have 5 foil balloons with no means to inflate. One unhappy child.!”

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Posted 3 years ago

Hello Samantha I have just checked your order and you did select Royal Mail Tracked 48 hour and there is a message on the website warning of delays with Royal Mail. The balloons you ordered do arrive flat packed and this is stated on the website, if you have previously ordered from us in lockdown you will know that we offer a call and collect as you are local to us. If would like to discuss this any further please give me a ring. Thanks Nadine

Posted 3 years ago

“I specifically asked and paid for an express delivery, as we had a workshop on Monday that we ordered them for, with arrival for the Saturday. After 3 concerned phonecalls to you direct, when you kept assuring us they would arrive in time to be blown up, they arrived Monday afternoon!!!! Too late to use and very disappointed we had no balloons, my boss is furious with me. Change your website details and be honest if you can't deliver and provide a quality service. We do a lot of workshops through work with balloons, so could have given you great business. Could we please have a complete refund. Gráinne McGuire”

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Posted 3 years ago

Hi So sorry to hear you were unhappy with our service. However your order was placed on Friday 4th December at 1.30pm at 15.46pm it was dispatched with ROYAL MAIL 24hr TRACKED (the delivery option you requested). This is a working week service and only deliver between Monday - Friday. Again I apologise for the misunderstanding however theballoonshop.co.uk fulfilled your order on time.

Posted 3 years ago

“I had a poor experience here. I received no order confirmation at all, then several days later I had a number of missed calls (but no messages). I called the number to see who it was, and it was them. They said they did not have the balloon I ordered and they did not deliver on Mondays. The person’s birthday was a Monday and the date and balloon were both showing as available on the website and allowed my order to progress and be charged. The lady claimed she emailed me, but I had nothing from them, not even in my junk mail. She argued about this. When I said I wanted to cancel as they could not fulfil my order, she slammed the phone down on me. Very disappointed, as at that point it had become to late to order from another company so my friend was left balloon-less.”

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Posted 3 years ago

sorry to hear you are disappointed with the service you re we can only apologies that services weren't running as smooth as usual. staff were on furlough and people were covering jobs the best they could during the current crisis . we are running on only existing stock as all our suppliers have been closed during lock down . again please accept our apologies as this is not the service we usually provide to our customers .

Posted 3 years ago

The Balloon Shop is rated 4.4 based on 40 reviews