The Balloon Shop Reviews

Name: The Balloon Shop
Address: 21 Market Street,AdlingtonChorley, Lancashire
Rating: 4.35

4.4 Rating 40 Reviews

83 %

of reviewers recommend The Balloon Shop

4.4

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01257 795 150

Email:

sales@theballoonshop.co.uk

Location:

21 Market Street,AdlingtonChorley
Lancashire
PR7 4HE

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The Balloon Shop 5 star review on 1st February 2021

Cheralee Dixon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't get the balloons I ordered. I ordered 4 and I only got 2 and 1 of them was hardly blown up. Safe to say my baby girl was not happy.”

Helpful Report

Posted 2 years ago

Hello, firstly you ordered flat packed through our website and this is clearly stated that they arrive uninflated. Secondly you were advised by email and a phone call which we explained to you that the items were out of stock and you have paid for flat packed balloons, you were then kindly advised further that we do have alternative balloons very similar and these could be sent out by our service 'balloon in a box'. You were then made aware that the cost will be more as these will need helium and will be sent out by Royal Mail, you decided to stick with the price you originally paid and you were happy with us to send one balloon in a box out. Our balloon in a box is £15 for one balloon but we actually sent you two balloons as a good will gesture as the items were not in stock and we apologised for any inconvenience. With regarding the deflated balloon we were not made aware of this, we would of been more than happy to send you a replacement. Many thanks, Nadine

Posted 2 years ago

“I bought balloons fully expecting them to be blown up as I had in a previous lockdown. It claimed to send next day delivery but took another 2 days not even inflated. Now I have 5 foil balloons with no means to inflate. One unhappy child.!”

Helpful Report

Posted 3 years ago

Hello Samantha I have just checked your order and you did select Royal Mail Tracked 48 hour and there is a message on the website warning of delays with Royal Mail. The balloons you ordered do arrive flat packed and this is stated on the website, if you have previously ordered from us in lockdown you will know that we offer a call and collect as you are local to us. If would like to discuss this any further please give me a ring. Thanks Nadine

Posted 3 years ago

“I specifically asked and paid for an express delivery, as we had a workshop on Monday that we ordered them for, with arrival for the Saturday. After 3 concerned phonecalls to you direct, when you kept assuring us they would arrive in time to be blown up, they arrived Monday afternoon!!!! Too late to use and very disappointed we had no balloons, my boss is furious with me. Change your website details and be honest if you can't deliver and provide a quality service. We do a lot of workshops through work with balloons, so could have given you great business. Could we please have a complete refund. Gráinne McGuire”

Helpful Report

Posted 3 years ago

Hi So sorry to hear you were unhappy with our service. However your order was placed on Friday 4th December at 1.30pm at 15.46pm it was dispatched with ROYAL MAIL 24hr TRACKED (the delivery option you requested). This is a working week service and only deliver between Monday - Friday. Again I apologise for the misunderstanding however theballoonshop.co.uk fulfilled your order on time.

Posted 3 years ago

“I had a poor experience here. I received no order confirmation at all, then several days later I had a number of missed calls (but no messages). I called the number to see who it was, and it was them. They said they did not have the balloon I ordered and they did not deliver on Mondays. The person’s birthday was a Monday and the date and balloon were both showing as available on the website and allowed my order to progress and be charged. The lady claimed she emailed me, but I had nothing from them, not even in my junk mail. She argued about this. When I said I wanted to cancel as they could not fulfil my order, she slammed the phone down on me. Very disappointed, as at that point it had become to late to order from another company so my friend was left balloon-less.”

Helpful Report

Posted 3 years ago

sorry to hear you are disappointed with the service you re we can only apologies that services weren't running as smooth as usual. staff were on furlough and people were covering jobs the best they could during the current crisis . we are running on only existing stock as all our suppliers have been closed during lock down . again please accept our apologies as this is not the service we usually provide to our customers .

Posted 3 years ago

The Balloon Shop is rated 4.4 based on 40 reviews