The Balloon Shop Reviews

Name: The Balloon Shop
Address: 21 Market Street,AdlingtonChorley, Lancashire
Rating: 4.05

4.1 Rating 44 Reviews

75 %

of reviewers recommend The Balloon Shop

4.1

Based on 44 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01257 795 150

Email:

sales@theballoonshop.co.uk

Location:

21 Market Street,AdlingtonChorley
Lancashire
PR7 4HE

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The Balloon Shop 5 star review on 1st February 2021

Cheralee Dixon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a couple of days before my husband's lockdown 60th birthday I realized I had nothing in the flat to make it festive. I was able to get some bunting from The Balloon Shop and have it sent to me within 48 hours so that was fantastic. The price was better than I'd seen anywhere else and the fast turn around time was great. The problem, however, is that the next morning I received an email to let me know that the colour that I had ordered was actually out of stock. This is pretty disappointing as I had ordered the bunting in his favourite colour. Why had this not been indicated on the website?? And why was there no apology for this in the email? I was given other options, which I had to take at that point. So I was happy that I would have some kind of decoration but annoyed as I probably would have paid extra to get what I actually wanted from another vendor had I known that, despite the website, what I wanted was actually not available.”

Helpful Report

Posted 4 years ago

Hi Lynn I am very surprised with your review. The Balloon Shop emailed you to let you know that the item you ordered was out of stock, at the moment we are really struggling to get stock with the current pandemic. You were offered the black Happy 60th bunting with gold and silver or the blue Happy 60th banner (same design as the bunting you originally chose) This is your response that I received: 'Good morning. Thank you for your message. I actually don’t see that black bunting on your website! In any event you can substitute the bunting that is black with gold and silver if it also says Happy 60th birthday. The next choice would be the blue banners. The important thing really is that it arrives tomorrow as the birthday is on Thursday! Thank you and please let me know if there are any other issues. Many thanks, Lynn' To be honest this has left me a little confused!

Posted 4 years ago

The Balloon Shop is rated 4.1 based on 44 reviews