The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,966 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service the only let down was the state of the box the battery came in. I don't know if this was a suppliers issue or a couriers issue but the box looks like it had been kicked around the football pitch a few times. There was not much of the box left and it certainly would not hold the battery inside. I think it would have been better to just put it in a plastic bag and treat it with respect.”

Helpful Report

Posted 2 years ago

“Delivery prompt. Battery lugs wrong way round. Expected them to be as on car as requested car reg”

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Posted 2 years ago

“did not come the next day but still ok.Battery good fit. hope it lasts a bit longer than the one it replaced”

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Posted 2 years ago

“On time and very good service”

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Posted 2 years ago

“Battery delivered as ordered. Although it was next day delivery it would have been a better service to have an approximate time instead of waiting all day. Delivered after 5pm.”

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Posted 2 years ago

“Battery is perfect and service was good. However, delivery was abysmal and took took days (was still late)”

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Posted 2 years ago

“Good, value for money and quick at an additional price”

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Posted 2 years ago

“Misunderstanding at the start but first class service from then on”

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Posted 2 years ago

“Good all round service with no problems”

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Posted 2 years ago

“Very happy with my purchase so far”

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Posted 2 years ago

Hi, Thank you for your review, we are pleased that you are happy with our service, and we do hope you consider us again for future purchases. Thank You

Posted 2 years ago

“Best quality battery just didn't realise it needed charging first. But is perfect for my Honda CRv.”

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Posted 2 years ago

“Good price for the right product delivered efficiently.”

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Posted 2 years ago

“Good service, however, delivery schedule was a bit hit and miss. I was told Thursday, then told Friday and Saturday simultaneously, on Friday morning. It arrived on Friday. Ordered on Wednesday, with next day delivery paid for.”

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Posted 2 years ago

“good price, very quick delivery, well packed, no delivery charge, good web site to check which battery, Whats not to like. PS. Only time will tell if its a good battery.”

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Posted 2 years ago

Hi, Thank you for your review, we hope you are satisfied with your purchase. Thank you

Posted 2 years ago

“Price very good but let down by failing to deliver the next day, ordered before 3pm and paid extra waited in all day then contacted them , they said it was delayed and refunded the extra money”

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Posted 3 years ago

Hi Kevin, Thank you for your review, we do apologise for any inconvenience with your delivery, we will contact our currier to avoid this happening again, Thank you for your order.

Posted 3 years ago

“Having purchased a battery for my car it arrived damaged, as it was poorly packed and was leaking acid. When contacting battery guys they couldn’t have been more helpful and sent another battery promptly which arrived the next day”

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Posted 3 years ago

Hi, We do apologise for the inconvenience with the package, we do everything in our power to make sure the package gets to our customers safely and undamaged. We do thank you for your order and the review.

Posted 3 years ago

“Arrived in good time. could have done with a confirmation email of the order though”

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Posted 3 years ago

Hi Dean Thank you for your order and review, We apologise for any inconvenience with a confirmation email, we do our best to make sure all our customers receive good communication and confirmation about their order. We hope you consider us again for your next purchase.

Posted 3 years ago

“fast delivery well packaged item worked good price the 4 things we all want”

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Posted 3 years ago

Hi Joe Thank you for your review and thank you for ordering with us. We hope you consider ordering with us again soon. Thanks

Posted 3 years ago

“Battery very good but the courier serves very poor serves .”

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Posted 3 years ago

“Good prices battery. Definitely buy again.”

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Posted 3 years ago

Hi Asif, Thank you for the feedback, we are always looking for ways to improve our service to our customers. How could we improve the service we provided?

Posted 3 years ago

The Battery Guys is rated 4.5 based on 1,966 reviews