The Body Shop Reviews

"Visited the body shop in Riccarton mall today and received outstanding professional service from Jedidiah. She puts passion and care into serving customers. Good products and genuine service made my shopping experience so enjoyable."

"I have repeated visits to Body Shop at Causeway Point & North Point to purchase a range of Vegan shampoo. these products are of high quality & effective. Prices are reasonable and they have refillable using recycled bottles. Staff are courteous & provides excellent service. Always love products in The Body Shop."

"This fraudulent company sent me several emails telling me of an ongoing online sales. Their products are ridiculously expensive, so buying them on sale looked like a logical thing to do. I took the time to pick out items and pay for them online using my credit card. 3 weeks later, i hear nothing, the products are not delivered and when I call their customer service, I was told there was a system error and my order ($150 worth) could not be processed. If this was true, why didn't anyone reach out to me to give me this information 3 weeks ago when I placed this order? Why was my money not refunded as soon as the system error was identified. Why do i see reviews from several years ago with dissatisfied customers complaining about the exact same thing? If this this company (The Body Shop) really intended to sell those products at the discounted price, they should reprocess my order and have it delivered to me, but alas, their real intention was to use other people's money to do their business by advertising false sales on their website with no intention to deliver. They wait until you call several weeks or months later when you realize your order is not coming and they offer to refund you with no compensation whatsoever. Why is my money not being refunded with interest? If you had borrowed this money from the bank, you would have had to repay with interest. This company steals money from their customers to run their business. This is terribly wrong and a clear case of fraud. I will NEVER order anything from the body shop again, not online, not at any of their store locations because the company is clearly a scam! Stay clear buying anything from them."

"This fraudulent company sent me several emails telling me of an ongoing online sales. Their products are ridiculously expensive, so buying them on sale looked like a logical thing to do. I took the time to pick out items and pay for them online using my credit card. 3 weeks later, i hear nothing, the products are not delivered and when I call their customer service, I was told there was a system error and my order ($150 worth) could not be processed. If this was true, why didn't anyone reach out to me to give me this information 3 weeks ago when I placed this order? Why was my money not refunded as soon as the system error was identified. Why do i see reviews from several years ago with dissatisfied customers complaining about the exact same thing? If this this company (The Body Shop) really intended to sell those products at the discounted price, they should reprocess my order and have it delivered to me, but alas, their real intention was to use other people's money to do their business by advertising false sales on their website with no intention to deliver. They wait until you call several weeks or months later when you realize your order is not coming and they offer to refund you with no compensation whatsoever. Why is my money not being refunded with interest? If you had borrowed this money from the bank, you would have had to repay with interest. This company steals money from their customers to run their business. This is terribly wrong and a clear case of fraud. I will NEVER order anything from the body shop again, not online, not at any of their store locations because the company is clearly a scam! Stay clear buying anything from them."

"This fraudulent company sent me several emails telling me of an ongoing online sales. Their products are ridiculously expensive, so buying them on sale looked like a logical thing to do. I took the time to pick out items and pay for them online using my credit card. 3 weeks later, i hear nothing, the products are not delivered and when I call their customer service, I was told there was a system error and my order ($150 worth) could not be processed. If this was true, why didn't anyone reach out to me to give me this information 3 weeks ago when I placed this order? Why was my money not refunded as soon as the system error was identified. Why do i see reviews from several years ago with dissatisfied customers complaining about the exact same thing? If this this company (The Body Shop) really intended to sell those products at the discounted price, they should reprocess my order and have it delivered to me, but alas, their real intention was to use other people's money to do their business by advertising false sales on their website with no intention to deliver. They wait until you call several weeks or months later when you realize your order is not coming and they offer to refund you with no compensation whatsoever. Why is my money not being refunded with interest? If you had borrowed this money from the bank, you would have had to repay with interest. This company steals money from their customers to run their business. This is terribly wrong and a clear case of fraud. I will NEVER order anything from the body shop again, not online, not at any of their store locations because the company is clearly a scam! Stay clear buying anything from them."

"Their website site says order by 3pm EST (which I did) and you'll receive your package in 3-7 business days. Well my package is going to be late by 5 whole days according to that estimate and they won't even refund me the cost of shipping. It was supposed to be a gift and I had to show up to the party empty handed. When I called customer service they put the blame on me, saying I should have also accounted for an additional 48 hours for processing?? Why wouldn't they just change it to 5-9 business days then? Blatantly misinforming customers. I wouldn't have ordered if I had the REAL information. I've bought from them for a long time but always in person\u2014 what bad customer service."

"Expect 1 month+ shipping time and zero customer service\nI bought moisturizer cream for my family who will be traveling abroad. I expected the items to arrive on time. NOT EVEN CLOSE. Items ordered on 11\/4\/2021. Seller advertised 3-7 day shipment. As of now 11\/20\/2021, items still not received and continually getting delayed. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Obnoxious repetition of \u201cI am sorry\u201d and \u201cI understand\u201d by the customer service representative on the phone resulted in zero change in this transaction. As of now, item continued to get delayed. No help. I\u2019m demanding a full refund for this transaction."