The Boiler Company Reviews

4.7 Rating 95 Reviews
93 %
of reviewers recommend The Boiler Company
4.7
Based on 95 reviews
Customer Service
Communication Channels
Telephone, Email

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The Boiler Company 1 star review on 10th December 2022
Anonymous
The Boiler Company 1 star review on 22nd April 2022
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The Boiler Company 1 star review on 22nd April 2022
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Anonymous
Anonymous  // 01/01/2019
I like that I’ve had the same engineer return to my property. John is an excellent engineer and a all round good person.
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Posted 5 years ago
I just had my service from a loveley gentleman called Mohammed from Crawley
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Posted 5 years ago
This organisation fixed my boiler within two hours of my call and I am very greatful. Thanks Pat
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Posted 5 years ago
Hi Pat, Thank you for a good review. It's great to hear we have got your boiler up and running in such a short time, we are equally grateful to have you on board. John The Boiler Company Team
Posted 5 years ago
I really feel like these guys are doing something right, they are so much better than British Gas and Homeserve in terms of service and far cheaper as well! Superb value for money. I am a happy customer and will not hesitate to recommend to friends and family.
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Posted 5 years ago
Hi Pete, Thank you for taking the time to leave an outstanding review! It warms me to hear you find our service comparable if not better than some of the big players in the market and that you find us superb value for money. We really appreciate your kind words and recommendation and look forward to seeing you again soon. Louise The Boiler Company Team
Posted 5 years ago
Chatty but hard working engineer :)
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Posted 5 years ago
Hi Maureen, It is great to hear your engineer was hard working and I am very pleased to hear that having a chatty engineer was appropriate in your situation. We do train our engineers specifically to gauge from the customer exactly what experience they expect so they can deliver beyond expectation in every call-out. Thank you for a great review. Amanda The Boiler Company Team
Posted 5 years ago
This company operates differently to others and uses their discretion to genuinely help their customers rather than deny claims. Impressive in this money-grabbing era!
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Posted 5 years ago
Hi Sergei, Wow, thanks for a great review! I am so pleased to hear you have found us operating on a discretionary basis to be beneficial for you - the product was fundamentally designed in this way to provide benefit for our customers and put us above competitors providing similar contracts. Thanks again, Amanda The Boiler Company Team
Posted 5 years ago
Easy sign up process, having my service next week. Seems like a good company
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Posted 5 years ago
Hi Peter, Thank you for a good review. I am happy to hear signing up with us was easy and we have already managed to book you a service appointment - we do guarantee to complete the annual inspection within the first 30 days if required. Sally The Boiler Company Team
Posted 5 years ago
Thanks Jack
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Posted 6 years ago
Hi Alex, Thank you for a 5 star review! Amanda The Boiler Company Team
Posted 6 years ago
Been with the boiler company for 1 year & so far so good. I was contacted for the yearly service which was conducted very well from a local engineer. Haven’t had an emergency breakdown as of yet
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Posted 6 years ago
Hi, Thanks for a great review! I am pleased to hear your annual service was conducted well. It is great to hear you havent needed to take advantage of your emergency call out service as of yet however can happily assure you when you do require the facility you will be impressed. Sally The Boiler Company Team
Posted 6 years ago
Good value boiler cover and easy to use website
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Posted 6 years ago
Hi Hakeem, It is fantastic to hear you find our products of good value and that you found our website easy to use. I am sure our happy relationship will continue. Amanda The Boiler Company Team
Posted 6 years ago
Boiler cover gives you great peace of mind & flexibility. Thanks to the team
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Posted 6 years ago
Hi Ricky, I am pleased to hear you find our product gives you great peace of mind and flexibility. Thank you for a great review! Many thanks Louise The Boiler Company Team
Posted 6 years ago
Couldn’t get me an engineer immediately due to the severe weather which is understandable. They did however help me top up my boiler pressure over the phone. Thanks Jay
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Posted 6 years ago
Hi Julia, Thanks for a good review. Great to hear we were able to rectify your problem over the telephone. I understand you also requested a service however understandably (due to the severe weather/snow of late) we were unable to action this request immediately. I understand we have now completed your annual service to your satisfaction and we look forward to seeing you again. Amanda The Boiler Company Team
Posted 6 years ago
I very rarely leave reviews but in this instance I feel obliged to do so. I would like to sincerely thank the Boiler Company for arranging an engineer to get to my property in this snow! Especially with a 10 month baby in the house. Our boiler cannot be fully repaired at the moment due to the local part centre being closed down BUT the electric heater from Argos was a touch of class. Many thanks, George.
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Posted 6 years ago
Hi George, Thank you for taking the time to leave a review. I am so happy to hear we were able to accommodate your needs over the period of snow - this is exactly the time this product is designed to be of most benefit. It is unfortunate that your boiler was not immediately repairable due to the availability of parts. Fantastic to hear that the electric heaters were of use to you though; we do require most of our repair network to carry at least one heater in their van for situations like this. Thanks again, Hannah The Boiler Company Team
Posted 6 years ago
Thanks you Lewis for fixing our boiler. Very polite engineer who turned up on time
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Posted 6 years ago
Hi, Thank you for a great review. I am pleased to hear our engineer was polite and turned up on time - I will pass on your good feedback on to Lewis. Sally The Boiler Company Team
Posted 6 years ago
I reported a fault with my boiler and was put through to an adviser called Ben, he was extremely helpful and professional . He quickly arranged for an engineer to get to me as fast as he could . I felt that I was in safe hands as Ben reassured me that an engineer was able to get to my home faster than I had expected. A very pleasant engineer arrived and fixed the problem. I have complete faith in the boiler company and I have recommended them to friends and family. Thank you to all involved.
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Posted 6 years ago
Hi Carol, I am pleased to hear we managed to respond to your call out faster than expected and that you found the engineer pleasant. I feel your faith in our company is very well placed and I will make sure I pass your kind words on to Ben and all involved. Thank you for a 5 star review and recommendation. Amanda The Boiler Company Team
Posted 6 years ago
Having had two breakdowns in six months, I became very aware how important my hot water and central heating system were to me. I was very glad to have cover from the Boiler Company, which dealt efficiently and quickly with the problems. They provide great service, excellent engineers and a rapid solution to their clients, of which I'm glad to be one! If you want a five-star boiler service, look no further!
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Posted 6 years ago
Hi Ken, Thank you for an outstanding review! I am so happy to hear we dealt with your problems efficiently and quickly and that you feel we offer a rapid solution to our clients. Great to have you on board. Thanks again, Amanda The Boiler Company Team
Posted 6 years ago
Thanks for the quick repair & advice from Rhys my engineer.
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Posted 6 years ago
Hi Dipesh, You are welcome, thank you for a 5 star review. I am pleased to hear your repair was handled quickly and that you found our engineers advice helpful. I will pass your kind words to all involved. Louise The Boiler Company Team
Posted 6 years ago
Just had my first boiler service with the boiler company, really happy with how easy it was to get scheduled and how thorough it was. Peter the engineer was also very polite and informative in showing me how to top up my boiler pressure.
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Posted 6 years ago
Hi Charlie, I am pleased to hear we have another happy new customer. I am glad you found our service easy to arrange and thorough upon completion. I will pass your good feedback to Peter your engineer and will try to make sure he is the engineer who visits your property in the future. Thanks for a great review. Sally The Boiler Company
Posted 6 years ago
A very professional duo that carried out my installation. Price for the installation was very competitive
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Posted 6 years ago
Hi Judd, Thank for a 5 star review. It is great to hear your installation went smoothly and you found our price competitive. We do pride ourselves in providing reasonable prices for good quality installation with aftercare to match. I will make sure I pass on your good feedback to the engineers involved. Thanks again, Amanda The Boiler Company
Posted 6 years ago
Easy sign up, good price for a service and cover. See how they get on this year
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Posted 6 years ago
Hi Jon, Thank you for a great review. I am pleased that you found our sign up process easy and you find our price appropriate for the service you get. I am confident we will live up to your expectations! Amanda The Boiler Company Team
Posted 6 years ago
The Boiler Company is rated 4.7 based on 95 reviews