“If I could give no stars I would, a useless company, cancelled a policy because I had to have a new boiler, 10 months later and no other letters and phone calls, they ask for £116.00 for the rest of the years money. Said they tried to contact me but haven't now saying I need to prove that I called 10 months ago. Utterly useless would not use again!!”
“Have come round to do my service. Peter the engineer was very good and cleaned around the boiler unit as it has not been serviced for ages and was very dusty. Boiler passed service I am very happy and I will recommend to my children as they need boiler service too!”
“Your engineer Gary arrived at the stated time and quickly found the problem with my broken boiler. He was very careful in the manner in which he approached the task, left no mess and had completed the task within 60 minutes - fantastic.”
“I really feel like these guys are doing something right, they are so much better than British Gas and Homeserve in terms of service and far cheaper as well! Superb value for money. I am a happy customer and will not hesitate to recommend to friends and family.”
Posted 3 years ago
Thank you for taking the time to leave an outstanding review! It warms me to hear you find our service comparable if not better than some of the big players in the market and that you find us superb value for money. We really appreciate your kind words and recommendation and look forward to seeing you again soon.
It is great to hear your engineer was hard working and I am very pleased to hear that having a chatty engineer was appropriate in your situation. We do train our engineers specifically to gauge from the customer exactly what experience they expect so they can deliver beyond expectation in every call-out. Thank you for a great review.
“This company operates differently to others and uses their discretion to genuinely help their customers rather than deny claims. Impressive in this money-grabbing era!”
Posted 3 years ago
Wow, thanks for a great review! I am so pleased to hear you have found us operating on a discretionary basis to be beneficial for you - the product was fundamentally designed in this way to provide benefit for our customers and put us above competitors providing similar contracts.