The Diamond Store Reviews

Name: The Diamond Store
Address: Suite 17410 Lower Ground Floor 145-157 St John Street, London
Rating: 1.34

1.3 Rating 67 Reviews

7 %

of reviewers recommend The Diamond Store

1.3

Based on 67 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

About The Diamond Store:

The Diamond Store is setting the standard for buying jewellery online. Our easy to navigate website makes choosing a piece of jewellery simple. We offer a 30 Day Money Back Guarantee (on most items), FREE nationwide delivery and provide our customers with a fast, efficient service at prices which make the High Street look really expensive!We sell around 2500 different pieces of Diamond and Gemstone Jewellery. Our popular ranges are traditional engagement rings, eternity rings, diamond bracelets and diamond stud earrings. All our jewellery comes with a Certificate of Authenticity and a Free Insurance Valuation.

Visit Website

Phone:

0845 084 1200

Email:

sales@thediamondstore.co.uk

Location:

Suite 17410 Lower Ground Floor 145-157 St John Street
London
EC1V 4PW

Write Your review

Tell us how The Diamond Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Diamond Store 1 star review on 28th June 2025

Came Across (‎‪+1 3 26 20 90 32 5‬ ) She Help Me Reclaim My Scamed Cryptocurrency

The Diamond Store 1 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update to review posted below as cannot edit: Eventually was contacted by the Diamond Store, who apologised and offered the ring as a gesture of goodwill for free. Have turned down their kind offer and asked for a refund only as I stand by my comments above, but do appreciate the belated effort to amend the issue. A shame it came to this.”

Helpful Report

Posted 5 years ago

“Ordered item in Nov, they took money despite it saying on their website they would not if the item was out of stock. Provided a new delivery date in Dec, this came and went, no delivery and no update. Phone no. goes to an automated msg, live chat does not exist as stated on website, only got 1 email reply to 4 emails sent, which was late and appeared automated. Now having to go through bank to recover money after refund request ignored. Recommend to avoid.”

Helpful Report

Posted 5 years ago

“Having purchased a very small item (but in my view expensive) from this company, it was delivered and left outside my door as we were not in - they have kindly emailed me a picture of it. The door is open to the elements and visible from the street. Whilst poor, my main gripe is that when I wrote to the customer services department to suggest this was not optimum customer service the reply blamed me for not being in when they had already emailed me two days previously to let me know it had been dispatched. I would add that they told me it would be delivered on the 1st December when i was at home but didn't actually deliver it till the following day. I guess the suggestion was that I should remain in my house for the entire period until it shows up, and it was clear they were blaming me for the poor service they provided. Not a company i will use regardless of the quality of the product which i hope i can gauge when i return home and the parcel is hopefully still there.”

Helpful Report

Posted 5 years ago

“Don't order from this company, they have a contract with DPD to 'lose' your delivery and come up with excuses as to why you can't have a replacement”

Helpful Report

Posted 5 years ago

“This morning I received a beautiful new engagement ring for my wedding anniversary birthday gift the product is excellent really good price and also superb customer service. I would highlight recommend this store.”

The Diamond Store 5 star review on 21st August 2020

Helpful Report

Posted 5 years ago

“Oh my God!!! With my bf we went ring shopping 2 weeks ago and I haven’t find nothing...I decided to check online. I loved the halo pavé masami. My bf said that he booked it on Monday after 12pm and received it on Wednesday morning.it was very fast. When he proposed I was so surprised by the beauty of the ring so refined and look better in real! I couldn’t imagine a better quality.i warmly recommend this website:.. and wish I could give 6 stars🙃”

Helpful Report

Posted 6 years ago

“I had problems with this retailer over Xmas but as my 40th wedding anniversary was approaching, end of Jan 2019, I thought I would give them another chance to redeem their reputation. How wrong I was. Ordered a ruby ring 2 weeks before it was needed but once again as at Xmas they didn't have stock. Same standard message saying 7-10 days as they have to make it, but they take the money immediately. Anniversary morning and no ring. Big celebration that night and no gift. Put a big dampener on the day. On contacting them they actually blamed me for not giving them a date when I needed the ring. That tells you everything you need to know about this seller (I wont call them a retailer). I immediately contacted my credit card and got them to recover my money. Before using this seller please ensure you read all the bad reviews. Dreadful, avoid them to save yourself any hassle.”

Helpful Report

Posted 6 years ago

The Diamond Store is rated 1.3 based on 67 reviews