The Diamond Store Reviews

Name: The Diamond Store
Address: Suite 17410 Lower Ground Floor 145-157 St John Street, London
Rating: 1.33

1.3 Rating 70 Reviews

7 %

of reviewers recommend The Diamond Store

1.3

Based on 70 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

About The Diamond Store:

The Diamond Store is setting the standard for buying jewellery online. Our easy to navigate website makes choosing a piece of jewellery simple. We offer a 30 Day Money Back Guarantee (on most items), FREE nationwide delivery and provide our customers with a fast, efficient service at prices which make the High Street look really expensive!We sell around 2500 different pieces of Diamond and Gemstone Jewellery. Our popular ranges are traditional engagement rings, eternity rings, diamond bracelets and diamond stud earrings. All our jewellery comes with a Certificate of Authenticity and a Free Insurance Valuation.

Visit Website

Phone:

0845 084 1200

Email:

sales@thediamondstore.co.uk

Location:

Suite 17410 Lower Ground Floor 145-157 St John Street
London
EC1V 4PW

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The Diamond Store 1 star review on 28th June 2025

Came Across (‎‪+1 3 26 20 90 32 5‬ ) She Help Me Reclaim My Scamed Cryptocurrency

The Diamond Store 1 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having purchased a very small item (but in my view expensive) from this company, it was delivered and left outside my door as we were not in - they have kindly emailed me a picture of it. The door is open to the elements and visible from the street. Whilst poor, my main gripe is that when I wrote to the customer services department to suggest this was not optimum customer service the reply blamed me for not being in when they had already emailed me two days previously to let me know it had been dispatched. I would add that they told me it would be delivered on the 1st December when i was at home but didn't actually deliver it till the following day. I guess the suggestion was that I should remain in my house for the entire period until it shows up, and it was clear they were blaming me for the poor service they provided. Not a company i will use regardless of the quality of the product which i hope i can gauge when i return home and the parcel is hopefully still there.”

Helpful Report

Posted 5 years ago

“Don't order from this company, they have a contract with DPD to 'lose' your delivery and come up with excuses as to why you can't have a replacement”

Helpful Report

Posted 5 years ago

“I had problems with this retailer over Xmas but as my 40th wedding anniversary was approaching, end of Jan 2019, I thought I would give them another chance to redeem their reputation. How wrong I was. Ordered a ruby ring 2 weeks before it was needed but once again as at Xmas they didn't have stock. Same standard message saying 7-10 days as they have to make it, but they take the money immediately. Anniversary morning and no ring. Big celebration that night and no gift. Put a big dampener on the day. On contacting them they actually blamed me for not giving them a date when I needed the ring. That tells you everything you need to know about this seller (I wont call them a retailer). I immediately contacted my credit card and got them to recover my money. Before using this seller please ensure you read all the bad reviews. Dreadful, avoid them to save yourself any hassle.”

Helpful Report

Posted 7 years ago

The Diamond Store is rated 1.3 based on 70 reviews