The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a 3 Phase Dist board quick, They sent it to another town! i received a phone call from a confused recepient! " Ive a parcel for you" Carrier left it in the conservator of an address in a different town! and left him a sorry you were out card! I had to drive over at night and collect it! I Sure WONT Be using these "Guys" again!!! NOT RECOMMENDED , Use someone with a better carrier that CAN read an order. Kind regards DAVE ( A VERY DISAPOINTED CUSTOMER)”

Helpful Report

Posted 8 years ago

Hi Dave, Thanks for taking the time to submit a review and sorry to hear of the issues you ha with Fedex. It's something we certainly haven't experienced before! I can only apologise for any inconvenience this may have caused and I believe our team rectified this with a partial refund to cover the costs of the travel and any inconvenience that was caused. We hope we'll be able to make it up to you with a future order. Thanks, The Electrical Guys

Posted 7 years ago

“THERE WAS NO PROBLEM TO MENTION WITH MY ORDER ,IT WAS A PLEASURE FROM ORDER TO DELIVERY. WILL USE THESE GUYS /COMPANY AGAIN. THANK YOU.”

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Posted 8 years ago

“very fast delivery”

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Posted 8 years ago

“Great prices, easy to navigate website and rapid delivery. Delighted with the quality of the product. I will definitely be using The Electrical Guys again.”

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Posted 8 years ago

“Order was as described it came quickly and was a quality purchase for the money i paid”

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Posted 8 years ago

“Good seller”

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Posted 8 years ago

“All round great Service, massive thumbs up 👍🏻”

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Posted 8 years ago

“First time I have dealt with this company and I am well satisfied. The pipe carrier arrived quickly and undamaged (in spite of some damage to the outer cardboard box at one end). I will deal with them again. Thanks”

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Posted 8 years ago

“Very good prices super quick delivery highly recommended thank you”

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Posted 8 years ago

“Quick response to my question and posted item same day when I placed the order.”

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Posted 8 years ago

“Good price, quick delivery, no fuss”

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Posted 8 years ago

“I ordered the small light long lights bulbs . I'm surprised they made it in one piece as they hadn't been wrapped with well. One had come out of the bubble wrap and was only in the polythene bag when I opened it.”

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Posted 8 years ago

“Very good sorting the order and pricing , although the purchase turned out to be very pricey in the end. Unfortunately delivery , which is by a third party, lets down the whole process. They state next day delivery, I got 10% of my order. The other 90% came two days later. This turned out to be inconvenient and costly as the delivery point was where I was working and I was due to return home the day after promised delivery. I've rated at 3 as their Customer Service department let's them down on follow up support.”

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Posted 8 years ago

“Good product, however wasn't happy that I paid for next day delivery (2 hours before the 4pm cut-off) for an urgent item, which arrived 2 days later. No updates or tracking provided. I called the company on the expected day of delivery to be told to wait for FedEx until 5:30 but to no avail. I tied to call back but the customer service closed at 5:30 leaving myself and a client annoyed. Not good service, probably won't use again.”

Helpful Report

Posted 8 years ago

Hey, Thanks for taking the time to submit a review with us. It really does help the team! I'm really sorry to hear of your trouble with our courier service. Having looked into this it does seem there was a delay somewhere in the process. As an apology from us I have refunded your carriage charge to your original payment method. This should be back with you in the next few days. I hope we can make it up to you in the future and if you have any other questions or queries please reach out to our team (help@electrialguys.co.uk). We hope we can help change your mind and hope we'll see you again soon. Thanks, The Electrical Guys

Posted 8 years ago

“Product arrived as described, well packaged and prompt delivery”

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Posted 8 years ago

“Just what I wanted. Thanks!”

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Posted 8 years ago

“Excellent service and unbeatable price - slight wrinkle in that they're not the right bulb but that's my fault and I'll be back to get the right ones!”

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Posted 8 years ago

“excellent product and delivery well protected against damage pity you were out of stock of White Hockey sticks when I tried to order an Electrical box at a later date”

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Posted 8 years ago

“There were problems with delivery and then product was damaged, but they were excellent at resolving it . Really friendly response to problem which was caused by FedEx. I would recommend they use a different delivery company.”

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Posted 8 years ago

“They had chat instantly which helped me. It was easy to find what I needed. they helped with my questions too. The product was what I wanted The price was great The delivery was as promised. all in all im delighted and would recommend this site to anyone....thanks Maria”

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Posted 8 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews