The Harley Medical Group Reviews

Name: The Harley Medical Group
Address: The Observatory, 40 Clerkenwell close, London
Rating: 1.67

1.7 Rating 92 Reviews

16 %

of reviewers recommend The Harley Medical Group

1.7

Based on 92 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About The Harley Medical Group:

PLASTIC AND COSMETIC SURGERY

Visit Website

Phone:

02072918914

Email:

kathryn.jones@harleymedical.com

Location:

The Observatory, 40 Clerkenwell close
London
EC1 0AW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept getting the run around. They would provide me with dates to begin surgery then keep canceling on me pushing dates further and further till almost a year of waiting I just got my money back. And even getting my money back was a hassle. Took them a month and half to return my money. I ended up going elsewhere and was sorted within a week. People, wouldn't recommend them, just research a proper cosmetic group with a good reputation and go elsewhere. They only get a 2 star because their staff were friendly and can't help what the people at top are doing.”

Helpful Report

Posted 2 years ago

“Zero assurance post operation I had my rhinoplasty done in last September 2020. Mainly the tip. I had a hump and droopy tip which I paid 8000£ to have the hump removed and tip lifted up . On my initial consultation with the surgeon. I told him I only wanted the tip to be lifted a little and nothing else changed . Hump to be shaved. Right after my surgery , I felt like the taped was looking long which my partner noticed as well but then I ignored it having thinking It was just the swelling. After three months, my main concern was nose tip was looking too long . And the bridge right above the nose tip looked up. I send pictures to the nurse then surgeon . Which then I was told swelling. After 10 months now. I still have the same complain that my tip is too long and bridge lifted up. My nostrils are now peanut shaped which I hate as previously my nostrils were round and small. Recently, I cannot breathe properly from my right side. It put me to anxiety and depressed. I had hard time trying to contact them to talk about all this. One of the staff members was amazing but all the others acted like they were only there to finish the job. Zero care. I have been told The surgeon will have to self assess to gather out what is happening or will happen to my issue with the nose. Currently, a/w for my appointment date . All that my surgeon is lovely . He seemed to be a very kind person and hid bio is really amazing regards primary and secondary surgeries.i trust him 💯 and he sure will be able to resolve this. Definitely not paying a pound more to Harley to solve this anymore.”

Helpful Report

Posted 2 years ago

“After nearly 3 years and two rhinoplasty and over 12 injections inserted into my nose i did havent got the nose,nose Sharp tip or define i paid for. I had a american surgeon first who i was advised would be good for me because he was afro carribean( i am afro carribean)who unfortunately didnt do nothing just made the width of the nose holes smaller,(let me add when i had to do a test for 2nd time before my operation, harley made a error and stated my test from lab stated i had sicka cell disease trait so had my operation date canceled to then find out the lab made a error and it wasnt postive and apologised so i was upset and distressed ) second time dr slater a lovely man did do it again but made the bridge smaller and due to the tip of nose not getting smaller or having any shape on bridge after surgery i had to have 12 injections for 8months to speed up the healing process as no results was showing its been 1 year 6months since my 2nd nose job and my tip nor nose has shaped or made any difference.At 1st i had a flat broad nose no shape and i look in the mirror and still see the same. but just a smaller broad flat nose. I asked from the start of my journey for a sharp define tip n slim nose (bridge) after 2 surgeries you would expect that. i have other mixrace and afro carribean friends who had 1 surgeon 1 surgery and there nose is perfect. besides staff being nice i still havent gained confidence and feel a wasted 3yrs and have to contour my nose to hide the fact it doesnt look how it was meant to.Staff was lovely and supportive at times i have to give them that thank you x”

Helpful Report

Posted 5 years ago

“Initial appointment fine and paid for 8 laser treatment sessions. The first 3 or 4 sessions were fine although received different levels of laser treatment each time. After this, the service greatly diminished and I did not receive reminders of appointments so had to ring each time to check. My 6th appointment was cancelled 3 times, for staff shortages apparently. The 7th appointment was organised and, as I did not receive confirmation again, I telephoned customer services and was informed my appointment was on 27th at 1.15 pm. I arrived for the appointment and my details could not be found. After waiting nearly an hour, I was informed that I had got the appointment wrong and it was on 27th of the next month. I have to drive 25 miles for appointments so it is very inconvenient anyway and then to have 2.5 hours of time wasted due to HMG incompetence is even more frustrating. I have arranged my 7th appointment but, quite frankly, I wish I hadn't bothered with the laser treatments as they have had little impact and it all seems a waste of money. Very disappointed and would not recommend.”

Helpful Report

Posted 7 years ago

The Harley Medical Group is rated 1.7 based on 92 reviews