“My lawn was laid on 11th Feb. Initially looking from my back door. I felt pleased with the work. Later I discovered patches of turf that looked quite unlike the rest. They were patchy, with splits in places, areas of rotten grass and they were not consistent with the quality of the remaining turves. I contacted the company to inform them that substandard probably old turves had been laid and remedial work was necessary. Their reply was,
‘All our turf is cut fresh to order, let me be clear we do not use old turf. It may be the way the roll sat on the truck during transportation and will recover.Please can we review in 2 weeks, we need to let everything settle.’ The correspondence, including a number of photographs of grass clearly not ‘recovering’ continued for some time until I finally received an email stating that a team would be sent out on 5th Feb, only to receive another shortly after to say that there had been a ‘mistake’ and the team would not now arrive. The final email from the company stated that,
‘I cannot help you any further than continually explaining that all your turf rolls are the same quality, the same soil type and the same grass seed mix. Colour variations sometimes occur temporarily. But the lawn will soon match all over.’ Now five weeks on the difference between the substandard turves and the rest of the lawn remains clear. The company has simply refused to resolve this matter. I know the difference between heathy turf and yellowing turves with splits and dead patches. Had I seen this on the day I would not have paid for the job until it was put right. I would not have accepted the turves.
I would not recommend this company.”
“After getting a good few quotes in we finally pulled the trigger and went with these guys, and I’m so pleased we did. Lovely team, hardworking, really know their stuff. The turfing looks better than I even expected. Thanks again guys.”
“Thank you to the lawn turf layers for giving us a new lawn. The final results look awesome! I really appreciated how responsive Emma was. She always communicated when needed. They finished the job on the agreed time with no issues. They even lend a helping hand when the paving person needed help moving his materials, it wasnt their responsibility but they were more than happy to work with him. They were always professional and I would recommend to anyone requiring a new lawn, couldn’t be happier with the outcome.”
“I want to take the time to thank this company for giving me the best quality of lawn work for such a good price . I appreciate the fact that they gave me a very low rate and the quality of work was amazing thank you the lawn turf laying co for the great work my family appreciates it and my children love playing out on it, thank you again and may God bless.”
“The guys did a great job, nice to look out and see a fresh new lawn, garden looks so much better. Easy to arrange, they just got on with the job in hand without any issues.”
“I would not recommend The Lawn Turf Laying Company.
On 14th September 2018 I had my front lawn turfed with their Shade-Pro turf and I was not happy on completion as it looked like two different types of turf had been laid. When I queried it with the delivery guy he said ‘It was the way it was laying on the lorry.’ I had no idea what he meant by that!
I followed their aftercare advice and watered the lawn for an hour each morning and evening and did not walk on it for 5 weeks.
I have tried ringing the company several times since my order has been completed, and paid for, but my calls always go immediately to their answering machine. I have left two messages but received no response.
I have emailed, including photographs, and this has also been ignored.
In November I sent a letter of complaint to the address which was on one of their websites, but this was returned by the Post Office unopened.
Last week I sent another email hoping someone would respond, but I received no reply again, so I decided to send this Review.”
“We finally have a garden to use! After our house has been a building site for 18months the final project was to sort the garden with a new lawn. After being messed about by nearly every contractor we worked with, Emma and the lads who came were a real breath of fresh air, and in minimal time they transformed our garden from a complete mess to an impressive, beautiful lawn. Thanks again for everything.”
“The new lawn put in over a year ago is still looking great, and the new lawn they have recently installed at the front is now looking great too. Can't recommend highly enough, great in every way”
“Th guys rotivated the old lawn , put some top soil down an then laid turf. The turf wasn't joined properly and when we walked on the lawn it was so uneven and bald in places. Looks like a field instead of a lawn.! I was asked to leave it to "settle" but it still looks awful. I have emailed & left messages, also sent photos asking for it to be sorted but now I am getting no response from the company at all. I have asked that they remove the turf if they don't want to sort it.”
