"It was very easy to make the reservation. The tour operator Ho An Express immediately sent me a welcome email with my itinerary. However, on that email they said it was an upgrade fee to a three star hotels. Yet the "What's included" section on the tour at there website Listed three-star hotels. So, when I inquired about it, and asked if we would be staying at the hotels listed in the "was included" section the tour operator stated if they were available. That does not explain why they have an upgrade fee to a three star hotel. Neither tour radar or Ho An express has answered this particular question.
"We booked a tour, where it was hinted that the bus will come to pickup guests from their respective hotels, provided they are not B&B. It sounds like there will be several such pickup points, so when the company denied to come to our hotel I asked them what other pick up hotels they have around. They told that they have only one pickup point - near Vatikan. Looks like a cheating information about pickup . "