“I am disabled but store has no working lift .have been there twice in the last 12_18 months as well as today and the lift wasn't working on all three occasions. This means cannot access furniture and accessories or cafe on the second floor. Why?do people with disabilities not matter to your company.”
“Not 1 single person on any tills.plenty staff chatting to each other doing nothing.nightmate trying to get out.all corded off in lanes like a football natch.wont be going again.”
“I do not know what has happened at The Range Wigan ,it used to be an excellent store. Now there are some good staff, but most mainly younger staff they seem to want to talk to colleagues more than work , and some staff (including a so called Manager I complained to some time ago) have the worst customer service skills ever, I can honestly say some staff at this store the attitude they have is beyond disgraceful. This is down to bad management. This is why I do not shop there much now!”
“Tried phoning the Wigan store to enquire about a stock item for nearly 2 hours but nobody would pick the phone up. Went to b&q in the end, who answered the phone, and spent my money there.”
“I would like to say that I was not very happy with your Wigan Branch today. A lady with two children was buying bags of play pit sand and asked for a flat trolley she was told there wasn’t any and would have to put the sand in the normal basket trolley. She then asked for help to get the trolley to her car and was told the staff were not allowed to assist. She had to put one child In the child seat of the trolley, hold the hand of her other child and push the trolley with one hand. As soon as she got outside the trolley tipped over and her child fell out but had his leg caught. The sandbags fell out into the car park and the child that fell out of the trolley was lucky not to be hit by one or more of them. Two of us customers had to lift the trolley to get it upright and pick up the sandbags to load them into her car. I know there is social distancing at the moment but your staff could have help this lady by taking her trolley to her car. I hope this has been caught on CCTV for people in authority and health and safety to look at. I have emailed your customer service dept also.
Graham Neal”
