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the saleroom Reviews

1.9 Rating 48 Reviews

21 %

of reviewers recommend the saleroom

Company Reviews

1.9

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used the Salesroom.com for a number of years I was really disappointed to experience how bad their customer service was once a problem arose. The Saleroom.com provides a convenient service for searching auction catalogues and for online bidding for most antique auctions across the country. The problem appears that the Saleroom.com is not concerned whether their service is used by a good or bad auction house - and there are a few really poor, verging on the criminal, auction houses. I came across one of these very poor auction houses recently (Stroud Auction Rooms) via the Saleroom.com. After paying for and collecting my item from the auctioneer (which in itself was a rude and aggressive customer services experience), I was later charged through my card logged with the Saleroom.com an additional £20 late payment fee. Stonewalled by the auctioneer, I turned to the Saleroom.com where I was dealt with by a customer support supervisor. After proving that my payment was not late (with bank statements) and chasing over a 7 week period, I was simply informed that they could not deal with my complaint. Obviously the auction house is a more important customer to them than me. I discovered that auction houses can access your (registered) card freely for 30 days post any sale through the Saleroom.com - That's not a problem when its a reputable auction house but when its an auction house that makes a point of being rude and aggressive and will not allow a complaint to reach a manager - then the Saleroom.com has to step in and take some responsibility. It would appear that this auction house is notorious for this kind of behaviour - a simple google search says it all... Buyers beware... Your card details are not safe.”

Posted 6 years ago

“The Saleroom plays host to some of the worst behaving auction houses in the Industry and does not in the least police its members practices: A good example is STROUD AUCTIONS which runs a multi-level scam, starting an item at the buyer's "highest bid" level even when it is far higher than the published starting bid and when no buyer has a higher bid programmed. This happened to me recently. THEN, after collecting price and postage, they ship the item smashed in pieces, so well packaged that there is not the slightest chance the damage occured in transit. My credit card company intervened to cancel both charges (auction price and shipping) but I was lucky. AVOID AT ALL COSTS.”

Posted 6 years ago

“The sale room is ANTI BUYERS. Just interested in the auction houses, some of which are "questionable" by not even having the items they are auctioning, so the poor buyers have to pay the auction house, plus the saleroom scandalous fees and THEN PAY THE REAL SELLER AS WELL. All of which is condoned by the s/r who refuse to deal with such methods and of course support the auction house and not the buyer who has a legitimate complaint about such practises.Arrogant, inefficient, totally computer reliant, unbelievably unprofessional, unable to deal FAIRLY with complaints, just interested in their huge fees. BUYERS. Look around for the other platforms to buy your goods, somne very honest, cheaper and PROFESSIONAL. AND FAIR TO BUYERS.”

Posted 5 years ago

“My account was suspended after failing to pay an auction house within 72 hours. I telephoned the Saleroom only to be told I wasn't able to be trusted. After explaining I had been in hospital receiving cancer treatment I was asked to prove this was the case. When I asked whether it was ethical or legal to share confidential information with a third party I didn't know and had no idea whether the information would be shared, I was told by a very snotty woman in admin that she said the information would be shared with the auction house at which I had bid. My advice is avoid at all costs.”

Posted 6 years ago

“TERRIBLE CUSTOMER SERVICE! I have been using the Saleroom for bidding online at various different auction houses for several years. I never encountered a problem before, but unfortunately in April I was scammed by an auction house (London Auctions Chiswick) that I used through The Saleroom. Essentially I won an item, paid for it, sent a courier to collect it and he was told it was 'missing'. After calling the auction to confirm it was definitely there, I sent him again, and when he arrived, again it was apparently 'missing'. Two months on and they've basically stolen my money and refuse to give me the item, but there's been no talk of a refund either. After I was getting nowhere with the Auction House, I contacted The Saleroom, thinking surely they would do something about this. After complaining to the Saleroom and sending emails back and forth for over a month, they eventually sent me a message saying they had logged the complaint but would do NOTHING. This means they just completely allow scammers and dodgy auction houses to use their website, and they take ZERO responsibility for anything that goes wrong. I'm appalled at their lack of support, and the lack of recourse for the auction house - surely they should be banned from the website, and I should be refunded? Either way, I'm beyond disappointed with the lack of help that was offered by them and I think it's horrific that they allow auction houses like that to work via their website and scam people out of money. I would avoid them at all costs, and instead try bidding directly via auction houses' websites, or using other sites such as invaluable.”

Posted 4 years ago

“just a terrible customer experience!, pompous staff who all think they are very much above their own positions, rotten from top to bottom,AVOID AT ALL COSTS!”

Posted 6 years ago

“Outrageous fees for doing very little . Going to switch to easy live I think now”

Posted 2 years ago

“Do not help the bidder from rogue auction houses who charge fortunes for post and packaging after the event...no meditation between bidder and auction house....auction house always right apparently......terrible customer service.....avoid and telephone bid direct with the auction house...”

Posted 4 years ago

“Be very aware if your buying from Stroud Auction Rooms via The Saleroom and internet bidding, I spent many thousands of pounds and although the staff were friendly and very polite there were no boxes available so be advised to take your own, I ended up with a car full of loose diecast models which took hours to collect and load. Look very closely at the pictures or phone them for a condition report on each item as the descriptions are very vague and they do not give the condition of the items, many of my lots were either broken in there original boxes or repainted models which would have swayed me not to buy those lots. May I add that it would be very doubtful if I use them again, I have found other auction houses selling toys a bit more switched on. Quick up date I have just been banned from Stroud Auction Rooms 03/06/19 for giving them a truthful review, after a not so polite phone call from a rude lady I am very happy to be banned, If you do use them I wish you the very best of luck ! they are a lot worse than I first imagined.”

Posted 4 years ago

“BUYERS. if you want your PERSONAL DATE COMPROMISED, then the sale room is your BEST OPTION. They take all your personal data, bank account details, address, etc for registration which they then approve. Then when you go to log in, your account is IMMEDIATELY SUSPENDED for an unknown reason - but they still retain all your PERSONAL DATA. this is totally dishonest - unprofessional and BUYERS - who are not supported in the event of a query, should be aware of this. Go find another honest, trust worthy and cheaper platform to buy on the internet. There are many out there who are HONEST and do not steal your personal data for their own use.”

Posted 5 years ago

“In all my years in buying and selling at auction houses. I have never come across a shambolic auction house like these guys. Not only did my telephone bid not happen. But I was offered the same lot 2 weeks later by the auction house because the winning bidder never paid. Only to find, after the offer was made and duly accepted by myself, they now reneged on the offering. I found them to be unreliable, incompetent, unprofessional and frankly dishonest. These people are amateurs and do not know what they are doing. It seems they have upset many others. My advice to you is sell or buy somewhere else and AVOID 'Stroud Auction Rooms'!”

Posted 5 years ago

“I had many bad experince with this website, last two was very terrible. I charged 2 times delivery fee just because they calculated a wrong price for my delivery. I contact CS saleroom but he said like this: "I am afraid that you will have to coordinate with them to be able to resolve this matter as the-saleroom.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer...". No responsibility at all. The auction company also no help, whenever you asked info for detail delivery, they answer by redirecting to delivery company. The last one, the auction company ask me for my Proof of identification, i.e. copy of your driver's license or passport. This needs to be emailed to them. It's ridiculous, none guarantee for our data protection, infact the saleroom system already checked our card (debit/credit) before bidding. Thus this website has no reviews system. We can not know, which auction is good or bad. Most of them sale broken item but they don't write it in the description or just put one picture so you can not figure out the quality the item you want to buy. I had also this bad experince. My 2 item was broken. Don't buy from saleroom!!”

Posted 8 months ago

“in 2017 I discovered thesaleroom.com and the prices were about the same as if you attended the auction in person meaning I was able to buy at dealer prices and take the risk and then sell to people on ebay and other websites where they didn't take any risk as they were protected by EU law and had 14 days cooling off period. 2018 and the prices now are coming in at the price I charge my own customers. (after you add the buyers premium at 27% to 33 % to the hammer price) only I have no protection. With an auction what you get is what you keep even if its garbage. Thats the risk I as a dealer was taking and in return I sold with full return options to my end user at a profit. Seems my own target market is now using thesaleroom.com only they're paying the same money they would pay for retail only without ANY protection normally associated with online retail purchases. Auction houses have a bad reputation some more than others. Thesaleroom.com do not get involved with disputes like eBay would so if and when you have an issue its between you and the auction house NOT you and thesaleroom.com Bottom line many people are flocking here in hopes of getting a deal after the marketing from thesaelroom.com and they think its like eBay in the sense they're protected, but it isn't and they're not so they leave negative reviews because they had not realised what they were getting involved with before they placed their bids The prices have doubled in a year because there are much more bidders now. The auction houses have improved their photos to entice the plentiful amount of potential bidders but you are still taking a risk and because you have next to no buyer protection "because" auction houses are exempt from retail laws.”

Posted 5 years ago

“Bid on a so called Runcorn Timed Auction that finished 20.00hrs today Sunday, went in just before the 8pm finish and bid max £48 to my horror said no longer available and hammer price £6. There where numbers lower than lot No 55 I could of bid on, they didn't finish in number ordor . I should in honesty of won the lot. Feel robbed.”

Posted 1 year ago

“They did not want to know when the auction company I bid and won on sold the item to a higher bidder. Stated it was a provision bid!!! Ignored the fact it was in my winning bid box listed as won!!!!!!”

Posted 2 years ago

“Rubbish system winning bids only to find you haven’t won after all. Seem to suddenly ignore your bidding. Happened twice now lost rare items have searched for for years! Very frustrating take my advise don’t use go directly to auction house and book phone line! Read reviews lots saying same problems.”

Posted 2 years ago

“The worst customer service experience of my entire life via the-sale-room.com and Precision Auctions (who fail to engage in problem solving as they prefer to ignore you). Caveat Emptor!”

Posted 3 years ago

“Jekyll and Hyde Customer Service I quote one of your the previous reviewers who stated in his review some months ago "When we attempted to address the problem with them just some rude woman said there is nothing she can do and stated she was too busy and hung up" We had exactly the same experience but it was interesting that when problem arose in the first place, the woman that we spoke to was all sweetness and light because she had made an error. We then made a mistake and the same woman was rude and obnoxious and slammed the phone down in the same manner as quoted above. We will not be dealing with this auction house again and it would be a great favour to us if Stroud Auction Rooms could arrange for us to be banned from using their services in the future just in case we accidently expose ourselves to this member of their Customer Services Department again.”

Posted 4 years ago

“Simply avoid buying via the saleroom. You pay extra but you get no protection or back up. It is a scam like booking.com or Airbnb. They take your money but don't get and support. It is a good search engine but that is it”

Posted 5 years ago

“Terrible service the web page freezes i ended up with an item i did not bid on and when i called to complain they banned me from all auctions online. The worse part was they then continued to ban everyone else who uses the same ip address as me so my partner, and some work colleagues. When we attempted to address the problem with them just some rude woman said there is nothing she can do and stated she was too busy and hung up.”

Posted 5 years ago

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the saleroom is rated 1.9 based on 48 reviews