the saleroom Reviews

1.8 Rating 52 Reviews

19 %

of reviewers recommend the saleroom

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1.8

Based on 52 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They simply ban you if you have any arguements with the auctioneers. Such as selling fakes. Go to easyliveauction.com please.”

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Posted 6 days ago

“When it started years ago it was great. Now it’s totally ruined. It’s impossible to log in to auctions to bid because of rubbish with an American.com address. The search function is now unusable. Unusable altogether. Don’t bother. They don’t seem very interested in all these awful reviews either.”

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Posted 2 weeks ago

“*****BUYER/CONSIGNER BEWARE***** NIGHTMARE!!!! negligible, incompetent, no duty of care, horrible communication. Purchased an item and I immediately followed up twice regarding my shipping address. They didn’t even reply and simply BLOCKED ME after 2 weeks. I had to contact the-salesroom to mediate this. Once unblocked and paid and address confirmed, they waited a MONTH to respond to my multiple inquiries regarding tracking and updates. I had to have the-salesroom auction site intervene due to this incompetence and lack of communication. They sent item to wrong address. They are liable for this. They have taken no accountability for their mistake and have offered NO assistance or resolution. I had to file a claim through my bank and reported to the-salesroom for negligence. Will be reporting to the auction board/council licensing for this negligence and unacceptable behavior. Able to support ANY documentation and emails screenshots to back these claims up.”

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Posted 2 months ago

“Awful experience. PLEASE PLEASE PLEASE LEAVE SALEROOM.COM AS LONE --- PLEASE BE WARNED!!. I Won a number of lots at the WELSH POOL AUCTION Rooms. I waited until the last 4 seconds FOR 2 PARTICULAR lots and won them both until I checked I noticed I had placed a high bid to win said lots to note Salerooms system kept on for nearly an hour refreshing the end time returning the timer back to 10 minutes! Thus allowing under bidders another 50 minutes to decide to buy again!! I should have won one lot at Circa £220 but after a further hour ended up creeping up to £580. . .Appears to be a shill bidding concern. Will new use the page again. Appalled!! Check the video below and you'll know what I mean!!”

Helpful Report

Posted 4 months ago

“I have purchased via The-Saleroom for many years: 1). THERE IS NO METHOD FOR BUYERS/COLLECTORS TO RATE DISHONEST AUCTION HOUSES VS EXCELLENT AUCTION HOUSES THAT USE THIS SITE FOR MARKETING. 2). Some sellers claim to accept credit cards but later say they only take "direct bank transfers"; problematic because international bank transfers from the USA to U.K auction houses are at an additional buyer's cost of $70.00 USD. 3). The-Saleroom bidding technology has improved, but at times, is very slow and items are sold before my bid is actually registered through them (even when given substantial quick bidding on my part to prevent this time-lag problem). 4). Sellers offer only a single photo of an item, often produced to NOT show flaws in their merchandise (a less than honest, but common practice on The-Saleroom). 5). I've had several auction buys, where the auction house had no international shippers available that provided shipping services outside the U.K., but never indicated this within their sales conditions (The-Saleroom should have a method to account for this ~ because The-Saleroom features itself as an international sales platform, not just local) . 6). THE-SALEROOM SEEMS TO CARE NOTHING ABOUT ITS BUYERS\COLLECTORS. 7). IN SUMMARY: I am an advanced high-end collector. I use every other bidding platform available before The-Saleroom to protect myself... still, at times The-Saleroom is the only platform available for a desired item, so I still take my chances. It is always risky with The-Saleroom; it is always a gamble.”

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Posted 5 months ago

“Although the site is clunky and the fees higher than other online auction sites I persisted with Saleroom until my card expired. There was a glitch with their site that did not allow me to verify my card after I updated it so I contacted their helpline. They made me jump through hoops trying to figure it out and then said there was nothing they could do so I was unable to bid on the auction which was only taking place through them and I was unable to attend in person. Very irritating!”

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Posted 10 months ago

“Some auction houses only do bank transfers and still want credit card details ,salesroom.com are not interested in disputes”

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Posted 10 months ago

“Avoid, sellers demand payment via bank transfer. Very unsafe.”

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Posted 1 year ago

“I had many bad experince with this website, last two was very terrible. I charged 2 times delivery fee just because they calculated a wrong price for my delivery. I contact CS saleroom but he said like this: "I am afraid that you will have to coordinate with them to be able to resolve this matter as the-saleroom.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer...". No responsibility at all. The auction company also no help, whenever you asked info for detail delivery, they answer by redirecting to delivery company. The last one, the auction company ask me for my Proof of identification, i.e. copy of your driver's license or passport. This needs to be emailed to them. It's ridiculous, none guarantee for our data protection, infact the saleroom system already checked our card (debit/credit) before bidding. Thus this website has no reviews system. We can not know, which auction is good or bad. Most of them sale broken item but they don't write it in the description or just put one picture so you can not figure out the quality the item you want to buy. I had also this bad experince. My 2 item was broken. Don't buy from saleroom!!”

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Posted 1 year ago

“Won around 40 lots not had a problem easy smooth transactions and I find them super.”

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Posted 1 year ago

“Some of the negative reviews are hard to understand, as I have never had a single problem. Fees in relation to online bidding are stated on each Auction House home page and usually stated by auctioneer at the beginning of each auction. Don't see why this should be a problem, assuming you can add up. I have purchased dozens of items over many years and never experience a problem settling accounts for lots won. I isn't the cheapest way to buy but the Saleroom platform works fine for me.”

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Posted 2 years ago

“Bid on a so called Runcorn Timed Auction that finished 20.00hrs today Sunday, went in just before the 8pm finish and bid max £48 to my horror said no longer available and hammer price £6. There where numbers lower than lot No 55 I could of bid on, they didn't finish in number ordor . I should in honesty of won the lot. Feel robbed.”

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Posted 2 years ago

“They did not want to know when the auction company I bid and won on sold the item to a higher bidder. Stated it was a provision bid!!! Ignored the fact it was in my winning bid box listed as won!!!!!!”

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Posted 2 years ago

“Newly registered, banned for no reason,terrible!”

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Posted 2 years ago

“Absolute appalling....Unable to contact....No response to any messages.... Banned for no reason....!!!!!”

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Posted 2 years ago

“staff is lying about bills send out,not passing on messages ,my friend got banned after writing a negativ revie”

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Posted 2 years ago

“Outrageous fees for doing very little . Going to switch to easy live I think now”

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Posted 2 years ago

“Rubbish system winning bids only to find you haven’t won after all. Seem to suddenly ignore your bidding. Happened twice now lost rare items have searched for for years! Very frustrating take my advise don’t use go directly to auction house and book phone line! Read reviews lots saying same problems.”

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Posted 3 years ago

“They offer access to a range of auction houses throughout the world. They also have a good search facility. They are not responsible for delivery or indeed anything else respecting the lots you bid for and buy - that is between you and the auction house. It has made buying at auction so easy during lockdown. A small commission is charged on lots won which is well worth it. I have bought 100+ lots through Saleroom.”

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Posted 3 years ago

“Scammers. Don't go near them.”

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Posted 3 years ago

the saleroom is rated 1.8 based on 52 reviews