The Sports HQ Reviews

Name: The Sports HQ
Address: Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch, Worcestershire
Rating: 3.40

3.4 Rating 83 Reviews

60 %

of reviewers recommend The Sports HQ

3.4

Based on 83 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

About The Sports HQ:

The Sports HQ manufacture and supply famous golf clubs and golf equipment brands such as Confidence, Palm Springs, Prosimmon, Texan Classics, Forgan and Young Gun - the no. 1 junior golf brand. In addition to Golf Equipment - The Sports HQ also supplies Fitness / Exercise Equipment, Equestrian ranges, Luggage, Ice Machines, Outdoor /Camping ranges at low factory direct prices.
The Sports HQ is also proud to offer CA Cricket equipment direct from CA Sports - quality cricket gear at factory direct prices. Since 2006, The Sports HQ has exclusively supplied the world’s favourite brand of poker equipment – CQ Poker supplying poker chips, sets, felts and tables. In addition to its extensive range of sports equipment, The Sports HQ is proud to hold the exclusive distribution rights to CA Cricket – the distinguished cricket brand from Pakistan.

Visit Website

Phone:

0152 759 8388

Email:

help@thesportshq.com

Location:

Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch
Worcestershire
B48 7ER

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a treadmill and spent £400.00 there was a problem with the tracking of the parcel and was told by sports hq not to worry it was on its way and I’d receive it that day (Tuesday) it got to Wednesday and still no sign sports hq said they promise it was coming that day - still no sign. I then contact dx delivery my self to be told they don’t know what’s going on I then told dx delivery I do not wish to receive the parcel as looking on reviews on sports hq they are selling faulty goods and keeping peoples money. I then contact sports hq with my concerns and was treated disgracefully the man was rude and abrupt and now they won’t refund me I don’t have what I paid for and they’ve stolen £400 of my money. I’m currently in contact with a solicitor and the obudsman and we are going to drive up to where they are based. Do not use this company they are crooks they’ve stolen my money and now won’t pick up the phone won’t reply to emails nothing! Do not use!”

Helpful Report

Posted 3 years ago

“I received a faulty treadmill in December, customer service does not pick up the phone, emails take far too long to be answered and usually are 2 lines refusing to replace the product. Careful!”

Helpful Report

Posted 3 years ago

“https://www.thesportshq.com/ This diabolical company should be stopped from trading. I came across their website after a Google search for "Non-assembly treadmills" on Google. From the descriptions of their treadmills I saw nothing to say that their treadmills needed to be assembled. I emailed the company with a link to the treadmill which I wanted to buy costing £169.00 and explained carefully that I was 61 years old, with disabilities which left me with a lack of grip and ability to assemble or lift things, and that there was nothing on their web site as to whether this product needed to be assembled. I explained that I did not want to buy the said product if it needed assembling at home and could they please tell me if this item came assembled or not. I got an email back from Joseph Kings their customer service advisor to say that they would deduct £25 from the cost of the item for the collection as agreed - I had agreed to no such thing. I rang the company again and this same Joseph answered he was rude again. I told him that I did NOT agree to paying £25 for collection and that I would get onto the bank and ask for a chargeback and report the matter to Trading Standards, and I do intend to do this, because they had mislead me and they are a disgrace to online trading. My advice - steer well clear of this dreadful company they have ZERO respect for their customers. I will not be letting this matter rest. I am incensed, I cannot afford to lose £25 and least of all when the error is theirs and NOT mine. This is a con and they are a very bad company. Please do not get caught out like I have, shop elsewhere. They also go under the name Shop24.com - so several different trading names rather suggests that they are dodgy in that if one trading name gets a bad reputation they have others to hide behind. Not good. Steer well clear. Bad company diabolical customer service and poor service, misleading and very dodgy.”

Helpful Report

Posted 5 years ago

“Non delivery of items. No real effort to communicate with me a customer. Can’t beleice they have been unable to get an answer from the courier about my parcel. I was provided with different information from both members of staff. Avoid!!”

Helpful Report

Posted 5 years ago

“Nick Warren who dealt with my query regarding replacement wheels for my large Swiss suitcase was so professional and helpful. He asked all the right questions to get what I wanted and sent out the parts very quickly and even when it was the wrong parts due to me not being very clear, he completely understood and resent out the right parts. In only a couple of days my worries were gone as I thought I'd have to spend another £75 just because two wheels wore down. Nick is a credit to the organisation and he deserves some recognition for his good work! Thank you Nick!”

Helpful Report

Posted 6 years ago

The Sports HQ is rated 3.4 based on 83 reviews