“Simply put, I found the email they sent out deceptive. They advertised a 15 % sale on Milwaukee and the chance to earn double the points on purchases. As the customer I was suppose to understand that these were 2 separate offers even though the Milwaukee advertisement pointed directly at the double points statement. Double points ends on the 15th however they ended the sale on Milwaukee after 2 days. I did my best to send a screen shot of the advertisement so you can decide if I'm wrong here.”
“Ordered millwaukee pack out boxes,one was badly damaged due to poor packaging/shipping,tool nut answer was a twenty dollar refund,or lengthy time consuming exchange at customer expense, first time ordering, and the last beware.”
“Ordered tools needed for a job waited 4 days like the website says they allow themselves to ship... Nothing. Called next 3 days in a row and was told each day "they will go out today"... Been almost 10 days and still haven't shipped. Buy from anyone else !”
“I tried to place an order online. My state of Alaska is not offered by them as a billing address. When I directly called to place my order, they said that they don’t ship to AK. No problem. I use a forwarder to AK. But guess what? They don’t ship to forwarders. WTF”
“I contacted Tool Nut 2 weeks ago about prices on Makita 18v Accessories that I was interested in.
I also asked in that email NOT to put me on a mailing list!
What I got back to my inquiry was advertisement about Tool Nut sales.
So, against my wishers Tool Nut put me on their mailing list.
A week ago I sent an email AGAIN asking the same question as before about prices on Makita accessories that I was interested in.
I have heard no reply to my email!!
What does that tell me about Tool Nuts customer service??????
Wayne”
