The ZipYard Staines have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
I bought a top which was exactly what I wanted. Trouble is it was the last one in the sale and when I got it home, I realised why. The zip was faulty and it wouldn't close. Zipyard did a brilliant job. They diagnosed the problem expertly. Then they put it right in less than a week and for an excellent price. So nice to deal with too.
”
- JANE H
“
Popped in Saturday to have a minor stitching job on my motorcycle over trousers (re-attach a velcro strip ) Was seen by Barbara & Dee great service & price was only in shop for 10 mins, was dealt with very quickly & efficiently ,Barbara even stitched the other velcro strip to make sure that didn't become un-stitched, Thanks ladies
”
- Anonymous
“
Brill good service good price
”
- ELAINE G
“
I requested a refund but was told no.
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- Anonymous
“
Not really worth one star but system won't accept otherwise !Was promised a date, texted to say not ready, so I called in the following week and spoke to manager, promised dress would be ready early the following week, called in 10 days later and job not even started so I requested and was given a refund.
”
- Lisa
“
They did offer to refund our money for the alterations but I was concerned that if took the refund and the outfit was ruined we would not be able to do anything about.
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- Anonymous
“
As always class A service - thankyou!
”
- JANE M
“
Had 2 dresses which need altering and upon picking them up I was asked to try them on again just to make sure they were ok. They weren't perfect for the seamstress so I left them for another 24 hours and they were perfect upon collection. Fabulous service, lovely people and I will definitely be back! thank you
”
- DIANE L
“
Great service
”
- Anonymous
