The Car Buying Group Reviews

Name: The Car Buying Group
Rating: 2.72

2.7 Rating 50 Reviews

42 %

of reviewers recommend The Car Buying Group

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2.7

Based on 50 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch out for this company they are real Con People ! Advertising that they will give the “Best” price for your car and then offering well under the market value They gave me a good price online for my car but after a whole day of messing around and a lot of hassle they DROPPED the price by £3,000 and told be it was because my car had 4 owners even though it clearly shows only 2 owners on the log book and I even sent them a picture of the log book !!! The price they eventually offered me was around £3,000 less than all the other companies and around £2,450 less than We Buy Any Car who are known in the trade to offer the lowest prices So Avoid The Car Buying Group and don’t waste your time with them”

Helpful Report

Posted 1 month ago

“I ve given 3 stars because the gentleman Paul who i spoke to and had most dealings with was extremely professional, helpful , honest and the communication was good initially. They seemed very reliable and one of the few companies who can offer a guaranteed price. I also spoke with Richard who was very helpful and honest. Unfortunately, a date was given to me for collection and after this communication had completely stopped. As i d had no confirmation i had to call at 4 pm the day before, only to be informed the earliest date available was 5 days later. Time off work had been arranged and other plans had been put aside to prioritise this, and i believe i would not have even been informed had i not chased this up myself. Really disappointing in the end, as i d preferred this company to several others.”

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Posted 6 months ago

“i thought this was a good company to sell my car to them, , they mentioned a price on which i sent photographs beforehand and agreed on a price which was reasonable , On arrival a body panel beater came to my house and examined my car in which it was a few yrs old and on inspection he listed everything which was wrong with the car , scratch here dent here , they then phoned me up and told me that they dropped the price by £500 i said NO , back and forth we talked on the phone , then i said if we dont do a deal i am selling the car to other companies and was willing to send the man away in his towtruck , they then phoned me back and we did a deal i wasnt happy about , in other words I wouldnt use this company again , they promised a higher price and dropped it low as possible ,,not a good company”

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Posted 8 months ago

“Do not buy - literally stollen from me. The car was damaged, no way wejt through the RAC approved check. Got me speeding fine. Hung up the phone. Taking them to court.”

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Posted 1 year ago

“Do not deserve 1 star!!!! We agreed a price after sending photos, paperwork of full service history ect… They arrived to collect the car but tried knocking us on the price by 2k!! Rude cowboys!! So unprofessional!!!!!! Please do not waste your time.”

Helpful Report

Posted 1 year ago

“It's a shame that 1 star is the lowest rating, I could have given them zero star! After 3 calls from Sean Masters, I finally agreed to sell them my car because they guaranteed the price. I told Sean that my car was booked in for its MOT and service on the 6th of November but he advised me to cancel the MOT and service because the price for my car was already guaranteed; I was honest, I told him all about the damage and I tried to describe them as accurately as possible and towards the end of the call, I asked if he wanted to see my car and I was told to just send photos by replying to the confirmation email that would be sent to me shortly after the conversation. So, that's what I did. I sent photos of my car and I made sure that the scratches and damage were captured. The collection date was confirmed which was 6 November (today) via email. A friendly, very professional lady came for car inspection. She explained the process to me, asked for all the needed documents for verification, etc. Took photos of my car and she said that I'd get a phone call shortly. I received a call from James Robinsons who then told me that the damage was more than they expected hence, they couldn't offer me the guaranteed price. When I said, I disclosed all the damage and even sent photos he then told me that he would call me back. After few minutes, he called back. To cut the story short, Sean claimed that he didn't received my email. Anyways, I didn't agree to sell them my car, and James became rude, he raised his voice several times. If you want to AVOID stress and inconvenience, DON'T USE THIS COMPANY.”

Helpful Report

Posted 1 year ago

“Terrible persuasion over the phone, denying all the bad reviews and trying to convince me that I should sell my car with them. Poor!”

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Posted 1 year ago

“You made me think my car was only worth £8000 when in fact despite the damage it was worth a lot more - as proved when CarWow auction finished. Not happy”

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Posted 1 year ago

“Unbelievably unprofessional. If I could give 0 stars I would. I've been talking to the car buying group for a week to sell my car. I've given them all the information, took photos of damage on the car and agreed a price. We had to reschedule pick-up because I couldn't find the V5 form. That's where the trouble started. Next pick-up was scheduled for 5 days later, the confirmation email showed 1 month later. I had to make various calls and send emails to get the correct date. Once they came to collect the car, the guy (subcontractor, feel sorry for them) spent a couple of hours here going through all the paperwork, taking photos, calling them, giving them all the details, etc. I then got a call from the car buying group to tell me that the sales person made a mistake with the valuations. Apparently he got the valuation from a file they have from 2019 (which is a lie as I've had the car for 6 years and have never tried to sell it before now) and they could now only offer me £1,120 less than the original offer. They said it's human error and they're very sorry. I've told them how unprofessional they are and no wonder none of them will have jobs next year as AI will be replacing them and their "human error" excuse. I then got offered £200 more which was not accepted. All their email correspondence states no negotiations at collection, yet they arrogantly blame "human error" while trying to screw you over, hoping that you will feel sorry for the person that made the error. Very unprofessional.”

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Posted 1 year ago

“If you want to be BOMBARDED with emails after receiving a quote - these guys are relentless!! Would NEVER use due to this type of harassment”

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Posted 1 year ago

“Do not touch this company ... dishonesty is the name of the game! 1 day before collection I received a call to tell me that they were reducing their offer by £1000 - and this is after they told me to lie to the dealer that I was PX ing with. I should have read the reviews first. DO NOT TRUST THIS COMPANY. 0% integrity!”

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Posted 1 year ago

“Don't trust the "guaranteed" price promises. I was lured in by a good price and promises of always paying what's offered, but on collection, I got a call telling me they were paying half the original amount quoted.”

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Posted 1 year ago

“AVOID❗AVOID ❗ AVOID ❗ Tried selling my car with this company, their "customer service" representative Edward was so incredibly rude to me. Talked to me like I was a moron. I wouldn't sell them my car if they offered me a million!”

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Posted 2 years ago

“If I could I would give them no stars.. do not use this company.. say there no bargaining on the day, that’s not true. Waste your time with all the paper work sending but don’t ask for photos of the car then distribute when they get there on the price.. the worst part of the company I didn’t even hear from the company about my car, I heard it off the of the driver which works from a different company that they didn’t want it.. it toke the company 40 mins and me ringing them to say what’s going on to say they don’t want it as I won’t drop on the agreeed price. Unprofessional company and Lieing sales man. Not true to the word. Plenty of other better company’s out there. Don’t waste your time on this Lieing conning company!!”

Helpful Report

Posted 2 years ago

“❗AVOID if you don't want to be mugged off.❗DISHONEST, UNFAIR. They offered me way UNDER what my car was worth, some 2/3 LESS than the price they'd be able to get if they sold it on as a vehicle-trader! Yes my car isn't in tip-top condition, but it only needs some TLC to the rear bumper skin, and the steering wheel(no more than £300 worth of work). I thought I try them to save me hassle.fo selling privately, but they could easily fetch £3,200 in the condition its in as is, once work is done it'll fetch £3,700+! Absolutely mugging me off. AVOID, if you don't want to be ripped off. Offered me £1500.”

Helpful Report

Posted 2 years ago

“Sold a car though these people in September they said they would take care of all the paperwork hassle free Only to find they didn’t do a transfer of of keeper so I ended up with a fine and I had tax on the car I went with these to sell my car because I’ve just lost my dad and my health problems because it was hassle free now I’m having to run around like a idiot don’t sell your car with these people because they won’t do anything to help you when it there fault”

Helpful Report

Posted 3 years ago

“If I could I would give zero... what a joke of a company. I accepted the offer and had my car booked in for collection. On the day made myself available and no one contacted me or showed up. At 5pm I called the office and they said they would chase it up. Then got a voicemail at 6.30pm saying they would collect the following day. Again made myself available and again no contact and no one has showed up. I'm simply lost for words....I see all these positive reviews and its not my experience in the slightest... therefore begin to distrust they are even genuine reviews. Will not ever use again and will never recommend anyone use them in the future. Furious that they wasted my time.”

Helpful Report

Posted 3 years ago

“Extremely helpful staff from start to completion of selling my car. Inspection of vehicle agent arrived on time, bank transfer was secure and fast. Everything went smoothly highly recommend The Car Buying Group.”

Helpful Report

Posted 3 years ago

“Don’t touch this firm with a barge pole.They make out they are your ‘new best friend’ but they are not.To cut a long story short they lie. Be warned !”

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Posted 3 years ago

“Friendly, professional and most importantly did exactly what they said , when they said and how the said they would do things .”

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Posted 3 years ago

The Car Buying Group is rated 2.7 based on 50 reviews