The Car Buying Group Reviews

Name: The Car Buying Group
Rating: 2.75

2.8 Rating 48 Reviews

44 %

of reviewers recommend The Car Buying Group

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2.8

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

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“I used this type of service as a convenient option for selling my car. My experience was the absolute opposite! It was awful. In my opinion any tactic is used to reduce the price they originally offer. Like other reviews about this company state, it all seems ok until the end. Then the dishonesty starts. I gave them details for my car which is 3 years old and was given a price. This was agreed and all seemed ok. A guy came to collect the car as arranged (he was transport only and actually very nice). After photos and phone calls by him I received a phone call from Craig my contact stating there was a problem so the price was reduced by £800! That problem was a joke! He claimed my mileage was wrong as I had stated the car had only done 2,200 when in fact it had done just over 22,000 (actually low for 3 years old). Who has a three year old car and only does 2,200 miles in that time! Clearly a typo I thought, but no, when I queried why he hadn't asked about this ridiculous low mileage he went on to say he had. Apparently my husband had confirmed it was accurate. This was totally and utterly untrue. Furthermore he inferred we had told a lie. At this point I told him I would never do business with this unprofessional and dishonest company or play his game. I had a lucky escape as I was not desperate or trapped needing to sell. Unfortunately others who use these services can be trapped. This company, in my opinion and experience, take full advantage and use unethical tactics to get their quote down. For me, as all my documents and car was in order they used this mileage ploy as a lever to drop the price. I cannot in any way recommend and would say avoid at all costs!”

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Posted 4 years ago

“Seems there's a mix of genuine reviews and bogus company created ones, if you're in Northern Ireland don't bother they will take £2500 off to pick it up.”

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Posted 4 years ago

“Lies lies lies lies lies lies lies lies lies lies lies lies lies....... DO NOT USE THIS COMPANY..... I received an offer over the phone from Eddie who seemed 100% genuine. I accepted the offer on the grounds they seemed seemed so genuine, and I was told under no circumstances would they try and offer me less upon collection... This was a huge con after turning down a genuine face to face offer the day before from we buy any car, The car buying group come to collect the car the following day, after taking a million photos of inside and out repeatedly over and over again, they offered me £1000 less then the agreed amount... And basically called me a lier, I told Eddie there was a 1" crack on the bumber but they said I never told them this. Why would I not tell them, this company wasted my time and cost me £200 because of their lies, never use people and dont read into the fake positive reviews.”

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Posted 4 years ago

“I had terrible experience with this company after telling them that the clutch had gone on my car ,they tried to say they knew nothing about it and basically called me a liar Why would I tell someone the car was working when they would find out when they picked it up that this wasn’t the case ?shocking customer service .I even had someone ring up 2 days later offering a higher price”

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Posted 4 years ago

“Set themselves up as being so much more honest than other on line purchasers. Do not be fooled they have no more integrity !”

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Posted 4 years ago

“Booked an appointment to sell my 83 year old Mothers car with this company via the motorway app for a pickup between 9am annd 1pm. Travelled early to Mums to avoid traffic to await the pickup. Waited all morning and no one arrived. Phoned to find out why and the diver eventually called about 20 minutes later to say that he didn't know I had a morning pickup (a lie according to the company) and said he could be there between 5pm and 6pm but I said I would need to leave by 4pm and called the company back again who advised that he would be there by 5pm. Ay 4.20pm I called again and was told he was 20 minutes away (rubbish). At 6pm, still no driver and another phone call to be told that the driver had gone home......!!!!!!! Reluctantly booked another pickup for 2 days later which went ok but my Mum had to do it without me. Would never use this company again!”

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Posted 5 years ago

“These cheeky pigs offered me 200 for my car, i sold it on eBay a week later for 1000. Don't let these people con you.”

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Posted 5 years ago

“A promise isn’t a promise. I’m afraid I have had a very bad experience with the Car Buying Group. I received an offer for my car agreed over the phone and confirmed via email, then when I accepted the offer I was phoned and told the offer had been reduced by £1000.00. Darren phoned me and said there had been an error and the offer me £1000.00 less. I pointed out that the acceptance from their website, which I had in front of me, has a promise that ‘we promise to pay the price we quote ‘ but I was told their terms and conditions allowed them to refuse or change the price. There was a well practiced patter but their promise isn’t a promise at all. Darren did say he was the General Manager of the Group so this attitude comes from the top of the organisation. Very disappointed that these tactics are used.”

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Posted 6 years ago

The Car Buying Group is rated 2.8 based on 48 reviews