Coffee Factory Reviews

Name: Coffee Factory
Address: Coffee FactoryUnit 3Samurai BuildingsSeaton JunctionAxminsterEX13 7PW, Axminster
Rating: 4.86

4.9 Rating 77 Reviews

96 %

of reviewers recommend Coffee Factory

Company Reviews

Questions

Visit Website

Phone:

01297 551259

Email:

support@thecoffeefactory.co.uk

Location:

Coffee FactoryUnit 3Samurai BuildingsSeaton JunctionAxminsterEX13 7PW
Axminster
EX13 7PW

Write Your review

Tell us how Coffee Factory made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Coffee Factory 5 star review on 26th February 2024

Jamie Woodcock

Coffee Factory 5 star review on 14th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the big red it's my everyday go to at thr moment.”

Helpful Report

Posted 2 months ago

“Been following these guys since coffee factory started. Love everything about them and their products. Please remember they are small and busy and if they don’t reply to an email it’s not poor customer service it’s just that there aren’t enough hours in the day”

Helpful Report

Posted 5 months ago

“The Coffee Factory is always my “ Go To” Subscription company when sending presents to coffee loving friends and relatives. The quality and service is excellent. Have tried other sources but this is the best.”

Helpful Report

Posted 6 months ago

“Poor customer service. I’ve only had a couple issues in m 2-3 years of having a subscription but both times it’s taken several days for a reply (3 days and counting for my most recent issue).”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. I'm sorry to hear about your experience with our customer service. We strive to respond promptly and normally within 48 hour. While we understand waiting for assistance can be frustrating, we are committed to resolving any issues as quickly as possible. You can reach out directly, by phoning the roastery during our opening hours which are Mon - Fri 9am -4pm. We truly want to make things right for you. Your insights help us improve, and we appreciate your patience as we work through these matters. If there's anything else we can assist you with, please let us know.

Posted 6 months ago

“Great coffee, great staff. No more to say other than their great!”

Helpful Report

Posted 7 months ago

“Great selection, great price,brilliant service”

Helpful Report

Posted 7 months ago

“Great coffee good service”

Helpful Report

Posted 8 months ago

“Word of mouth brought me here, excellent coffee and ethics Love it”

Helpful Report

Posted 9 months ago

“My partner bought me an annual subscription from CF for a birthday a few years ago; it was one of the most thoughtful presents I have ever got as I love my filter coffee. Once the subscription end, I had to carry on with it myself, as the coffee from CF does not compare with anything we can get in this country. The service is great and the packages are environmentally friendly on top of the great coffee, so I would highly recommend it.”

Helpful Report

Posted 9 months ago

“Been a customer of the coffee factory for years. Excellent reliable service and fantastic coffee - will be a subscriber for many years to come.”

Helpful Report

Posted 9 months ago

“Excellent service, easy to get in touch with and very prompt in returning emails. Wish more companies were like this one.”

Helpful Report

Posted 10 months ago

“Good range of coffee, very tasty and delivered to the house. What more could you ask for?”

Helpful Report

Posted 10 months ago

“Always delivered on time, always a wonderfully wide selection, and most importantly, terrific flavours. Many thanks for widening our coffee horizons.”

Helpful Report

Posted 10 months ago

“Great service”

Helpful Report

Posted 10 months ago

“Great coffee and efficient service! Would definitely recommend.”

Helpful Report

Posted 11 months ago

“Great service, easy to order. I only buy decaf beans and they are the best taste on the market”

Helpful Report

Posted 11 months ago

“Coffee Factory, fantastic coffee from quality suppliers. Perfect”

Helpful Report

Posted 11 months ago

“Great coffee, great communication, great service. Love having my coffee delivered to my doorstep.”

Helpful Report

Posted 11 months ago

“I’ve been using Coffee Factory for my home coffee for about 10 years now. The reason I have used them for so long is because of the outstanding experience. From the quality of coffee’s, to the speed of delivery fresh from roasting, and one of the best levels of customer service I have experienced.”

Helpful Report

Posted 11 months ago

“Having tried several suppliers, I now buy our compostable coffee pods, including decaf, exclusively from Coffee Factory. Delivery is usually very quick, even with the cheapest delivery option, and they are always helpful if there's a query.”

Helpful Report

Posted 11 months ago

Coffee Factory is rated 4.9 based on 77 reviews