Coffee Factory Reviews

Name: Coffee Factory
Address: Coffee FactoryUnit 3Samurai BuildingsSeaton JunctionAxminsterEX13 7PW, Axminster
Rating: 4.85

4.9 Rating 79 Reviews

96 %

of reviewers recommend Coffee Factory

Company Reviews

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Phone:

01297 551259

Email:

support@thecoffeefactory.co.uk

Location:

Coffee FactoryUnit 3Samurai BuildingsSeaton JunctionAxminsterEX13 7PW
Axminster
EX13 7PW

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Coffee Factory 5 star review on 26th February 2024

Jamie Woodcock

Coffee Factory 5 star review on 14th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We having been buying their coffee regularly for over 2 years now, and wouldn’t buy our coffee anywhere else. Their single origin coffee is simply the best we have ever tasted. They only offer a few varieties, but it is clear they put a lot of effort into their research, and only choose those of the highest quality. We are also very happy to support the smaller producers they buy from. We have had no problems with delivery … reliable and quick. Price-wise, they are not the cheapest, but we wouldn’t expect them to be; quality is worth paying for.”

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Posted 1 week ago

“Great coffee but wish there was more than one choice of decaf”

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Posted 2 weeks ago

“Love the big red it's my everyday go to at thr moment.”

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Posted 6 months ago

“Been following these guys since coffee factory started. Love everything about them and their products. Please remember they are small and busy and if they don’t reply to an email it’s not poor customer service it’s just that there aren’t enough hours in the day”

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Posted 9 months ago

“The Coffee Factory is always my “ Go To” Subscription company when sending presents to coffee loving friends and relatives. The quality and service is excellent. Have tried other sources but this is the best.”

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Posted 9 months ago

“Poor customer service. I’ve only had a couple issues in m 2-3 years of having a subscription but both times it’s taken several days for a reply (3 days and counting for my most recent issue).”

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Posted 9 months ago

Hello, Thank you for sharing your feedback. I'm sorry to hear about your experience with our customer service. We strive to respond promptly and normally within 48 hour. While we understand waiting for assistance can be frustrating, we are committed to resolving any issues as quickly as possible. You can reach out directly, by phoning the roastery during our opening hours which are Mon - Fri 9am -4pm. We truly want to make things right for you. Your insights help us improve, and we appreciate your patience as we work through these matters. If there's anything else we can assist you with, please let us know.

Posted 9 months ago

“Great coffee, great staff. No more to say other than their great!”

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Posted 11 months ago

“Great selection, great price,brilliant service”

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Posted 11 months ago

“Great coffee good service”

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Posted 11 months ago

“Word of mouth brought me here, excellent coffee and ethics Love it”

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Posted 1 year ago

“My partner bought me an annual subscription from CF for a birthday a few years ago; it was one of the most thoughtful presents I have ever got as I love my filter coffee. Once the subscription end, I had to carry on with it myself, as the coffee from CF does not compare with anything we can get in this country. The service is great and the packages are environmentally friendly on top of the great coffee, so I would highly recommend it.”

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Posted 1 year ago

“Been a customer of the coffee factory for years. Excellent reliable service and fantastic coffee - will be a subscriber for many years to come.”

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Posted 1 year ago

“Excellent service, easy to get in touch with and very prompt in returning emails. Wish more companies were like this one.”

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Posted 1 year ago

“Good range of coffee, very tasty and delivered to the house. What more could you ask for?”

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Posted 1 year ago

“Always delivered on time, always a wonderfully wide selection, and most importantly, terrific flavours. Many thanks for widening our coffee horizons.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Great coffee and efficient service! Would definitely recommend.”

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Posted 1 year ago

“Great service, easy to order. I only buy decaf beans and they are the best taste on the market”

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Posted 1 year ago

“Coffee Factory, fantastic coffee from quality suppliers. Perfect”

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Posted 1 year ago

“Great coffee, great communication, great service. Love having my coffee delivered to my doorstep.”

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Posted 1 year ago

Coffee Factory is rated 4.9 based on 79 reviews